Desktop Engineer L1

Iron Systems, Inc; Ludwigshafen am Rhein; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Support Specialist to provide onsite and remote end-user assistance across locations in Germany. You will handle PC and VDI Host support, mobile devices, printing, and incident resolution, with a focus on timely ticket closure and user satisfaction.

The role includes device swaps, IMAC activities, software deployments, and user training, with emphasis on VIP support and asset management. Fluency in English and German is beneficial.

Qualifications

• Expertise on Windows 10/11 administration.
• Strong troubleshooting for MS Office, O365, and Internet Explorer.
• Hardware troubleshooting for PCs and peripherals including print/scan devices.
• Experience with MS Office upgrades/deployments.
• Working knowledge of Dell PCs/laptops hardware issues.
• VPN troubleshooting skills.
• Mobile Device Management support.
• Experience with Windows Imaging (Autopilot, Intune, customization).
• Data migration tools and OneDrive knowledge.
• Basic network and server administration knowledge.
• Strong verbal and written communication in English; German a plus.

Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support per service requirements.
• Provide printing service support and troubleshoot print/scan issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC tasks for PCs, laptops, and peripherals.
• Support desktop apps and local software installations when remote deployment fails.
• Assist in new technology implementations and user training.
• Support VIP users and meeting-room technology.
• Maintain IT asset management and inventory control.
• Coordinate loaning and tracking of IT equipment and accessories.
• Document service activities and complete administrative ticket tasks.
• Ensure timely acceptance, execution, and closure of service requests.

Skills

Windows 10/11 administration

MS Office troubleshooting

O365 proficiency

VPN troubleshooting

Mobile Device Management

Windows Imaging (Autopilot/Intune)

OneDrive/Data Migration

Printer/Scanner troubleshooting

Network and server admin basics

Good communication (EN/DE)

Education

None specified

Tools

SCCM

Office 2016 deployments

Windows OS deployment tooling

Job description

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.