Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services

Sitel Corp.; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service provider is seeking motivated Norwegian-speaking Customer Service Representatives to support the warranty services team. This hybrid role based in Berlin offers flexibility for remote work. Candidates should have fluency in Norwegian and a background in customer service. Benefits include employee discounts, health programs, and numerous vacation days. Apply now to join a diverse and welcoming team where all individuals are valued and supported.

Leistungen

Shopping discounts

Bike leasing

Health and wellness programs

Employee pension plan

27-31 vacation days

Qualifikationen

• Previous customer service experience preferable.
• Willing to work flexible hours and under pressure.
• Empathetic and socially competent personality.

Aufgaben

• Assess damage of electronic devices for Norwegian customers.
• Increase customer satisfaction by processing inquiries quickly.
• Review submitted claims for damages.

Kenntnisse

Fluency in Norwegian (C2-level)

English (B2-level)

Customer service experience

Commercial and technical affinity

Tools

PC literacy

Jobbeschreibung

Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services

Job-ID: 407120

Berlin, Berlin, DE

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Norwegian-speaking Customer Service Representatives (m/f/d) to support our customer service team for an extended warranty provider for consumer electronics and home appliances. If you enjoy working with people, then Foundever is the right place for you!

Start date: 12.01.2026 | Location: Hybrid (Berlin-Neukölln & Remote) | Weekly hours: 20 - 40 h | Working hours: Mon - Sat between 08:00 AM and 8:00 PM |

Salary: 2.639,33 - 2.839,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.
• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages
• Fluency in Norwegian (C2-level) and English (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PCliteracy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

Sounds like the right job?Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps have been completed successfully, we will give you a warm welcome!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?