Hybrid Customer Service Representative (m/f/d) with Dutch + German or French

Sitel Corp.; Berlin; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global customer experience leader in Berlin seeks a Hybrid Customer Service Representative to assist Dutch-speaking customers via phone, email, and chat. The ideal candidate is fluent in Dutch and has additional skills in German or French, along with previous customer service experience. This role offers flexible working arrangements, competitive salary plus bonuses, and numerous employee benefits, including vacation days and internal career opportunities.

Leistungen

Career changers are welcome

Variable working environment (office/home)

Employee benefits (shopping discounts, health programs)

Internal career opportunities

Qualifikationen

• Previous experience in a customer-focused or sales environment.
• Demonstrable experience working within a structured process.
• Empathetic and socially competent personality.

Aufgaben

• Support Dutch-speaking customers via phone, email, and chat.
• Maintain the customer database, ensuring accurate updates.
• Respond to inquiries about technical issues or warranty claims.

Kenntnisse

Fluency Dutch (C2-level)

German or French (C1-level)

Customer service experience

Team collaboration

Jobbeschreibung

Hybrid Customer Service Representative (m/f/d) with Dutch + German or French

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Dutch-speaking Customer Service Representatives (m/f/d) to support our customer service team for the Dutch-speaking customers of a manufacturer of innovative robotic lawn mowers. If you enjoy working with people, then you've come to the right place!

Working hours: Mon - Sat between 08:00 AM and 6:00 PM

Salary: Fixed salary 2.409,33 €/month at 40h/week + language bonus 200 €/month + performance bonus up to 200 €/month + w@h bonus 30 €/month

Benefits

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.

Responsibilities

• Supporting our Dutch-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call
• Answering customer inquiries about technical questions (installation) or warranty claims

Qualifications

• Fluency Dutch (C2-level)
• Additional German or French language skills (C1-level)
• Previous experience in a customer focused or sales environment; previous contact centre experience is desirable
• Demonstrable experience of working within a structured process
• The ability to work well as part of a team
• Being flexible and open to a new challenge
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany
• Willingness to work in the office in Berlin

What to Expect After You Apply

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps have been completed successfully, we will give you a warm welcome!

Questions?

Feel free to contact us by e-mail: [e-mail]

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?