HR Services Administrator

Europäische Zentralbank; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading European financial institution in Frankfurt is seeking an HR Services Administrator to join its HR Operations team. This position offers a chance to manage personnel administration, issue contracts, and generate reports using SAP. The ideal candidate will possess relevant qualifications and at least two years of experience in HR support roles. This fixed-term contract comes with a competitive salary and the opportunity for a part-time arrangement.

Leistungen

Health and wellbeing benefits

Diverse work environment

Potential for contract extension

Qualifikationen

• Minimum two years of experience as an HR Assistant in customer-oriented roles.
• Experience working with HR information systems.
• Advanced (C1) English and intermediate (B1) in another EU language required.

Aufgaben

• Maintain personnel administration and payroll system (SAP).
• Prepare and issue new contracts and coordinate approval processes.
• Generate SAP-based reports for daily operations.
• Address queries on contracts and positions.

Kenntnisse

Customer-oriented service roles

Data handling

Analytical thinking

Reporting and data analysis

Proactive support

Ausbildung

Vocational training or university degree in relevant field

Tools

SAP Human Capital Management (HCM)

Jobbeschreibung

General Information

• Type of contract: Fixed‑term contract, which may be extended subject to individual performance and organisational needs
• Who can apply? EU nationals
• Salary D (bracket 1 - step 1) full time monthly net salary: €4,182 plus benefits, for further information see what we offer.
• Working time Full time
• Place of work Frankfurt am Main, Germany
• Closing date 05.01.2026

Your team

You will be part of the HR Operations team in the Directorate General Human Resources. Our Directorate General has around 100 staff and provides HR solutions and services to more than 5,000 employees. We are transforming how we operate by simplifying processes, leveraging technology and embedding future-focused, people‑centred and data‑driven practices. The Employee Services Division is responsible for policies, processes and operations related to aspects such as working conditions, contracts, payroll, health and wellbeing, pensions, insurance and the social integration of staff and their families.

In your role as an HR Services Administrator, you will be part of a team of six members of staff responsible for performing administrative tasks related to staff changes, issuing employment contracts and managing the ECB position plan. You will work closely with managers and colleagues across the ECB’s business areas.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As an HR Services Administrator you will:

• ensure the relevant information is kept up to date in the personnel administration and payroll system (SAP);
• prepare and issue new contracts, letters of transfer or extension, confirmations of maternity, parental and unpaid leave, etc. and coordinate the related approval and signature processes;
• generate SAP-based reports to support daily operations;
• answer individual queries on contracts and positions;
• proactively suggest improvements to the way we administer contracts, payroll and benefits, e.g. communication and documentation methods and/or related processes;
• use SAP to support the streamlining, digitalisation and automation of processes, including testing and reporting, together with other colleagues in both your team and the HR Systems and HR Analytics teams.

The position offers you excellent opportunities to gain experience of a range of HR services, contribute to service transformation and collaborate closely with highly professional and committed colleagues. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, Experience And Skills

Essential:

• relevant vocational training or equivalent or, ideally a university degree in human resources, accounting, finance, business administration or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, at least two years of experience, preferably as an HR Assistant, in customer‑oriented service roles involving the handling of sensitive data;
• experience working with HR information systems, ideally SAP Human Capital Management (HCM), to manage and maintain employee data related to salaries, benefits or personal records;
• experience with reporting and data analysis;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

You are recognised as someone who supports others proactively. You work constantly to improve your own output and you learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. Your strong capacity for analytical thinking enables you to work with incomplete information and you deliver in line with stakeholder needs.

You are motivated to be part of our team and to develop and use your skills and competencies to achieve the aims of this position.

You are aware of your strengths and areas for development and know what motivates you to perform at your highest level.

Working modalities

We would be happy to discuss a part‑time arrangement for this role.

Further information

The contract offered will be fixed‑term, the appointment being for 12 months as of the exact starting date of the selected person.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed‑term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Eva Höll, on [phone] between 14:00 and 15:00 on Wednesday, 17 December 2025.

Application and selection process

The recruitment process for this position will be conducted remotely. It will include a written exercise and an interview.

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of How we hire), from which you might be considered for similar positions within the ECB.

Find out how to apply for a position at the ECB.