Hollister Co. Key Lead (mwd), Altmarkt Galerie

Abercrombie and Fitch Co.; Dresden; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A global retail brand is seeking a Key Lead in Dresden, Germany. Your role involves ensuring an exceptional in-store experience for customers while supervising Brand Representatives and Stock Associates. The position requires at least one year of retail experience, fluency in English and German, and strong customer-focused skills. Benefits include a quarterly sales incentive bonus, paid time off, and opportunities for career advancement. A flexible schedule is expected, particularly during peak business times.

Leistungen

Quarterly Sales Incentive Bonus

Paid time off

Merchandise Discount

Employee Assistance Program

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifikationen

• At least 1 year of retail experience preferred.
• CEFR B2 Fluency in English & German required.
• Ability to provide effective team guidance and coaching.

Aufgaben

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor guiding Brand Reps and Stock Associates.
• Drive performance on the floor through customer experience.

Kenntnisse

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability / Flexibility & Stress Tolerance

Poise & Ambition

Multi-Tasking

Applied Learning

Work Ethic

Omni Channel Services

Ausbildung

High School Diploma / GED

Jobbeschreibung

Key Lead Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively and driving performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Schedule & Availability

Schedule will vary weekly but you should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes hours may increase to support the needs of the business.

Qualifications

• Education: High School Diploma / GED (preferred)
• Retail Experience: At least 1 year preferred
• Supervisor / Managerial Experience: Not required
• Language: CEFR B2 Fluency in English & German required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Benefits & Compensation

• Quarterly Sales Incentive Bonus
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Employee Assistance Program; access to free psychological and behavioral health counseling
• Flexible Schedule
• Opportunities for Career Advancement
• Training and Development

Abercrombie & Fitch Co. is an Equal Opportunity employer.