[Hiring] Preferred Technical Support Advisor @Domo

Domo; Deutschland; Remote; EUR 55.000 - 69.000; Vollzeit

Zusammenfassung

A leading data solutions company is seeking a remote Preferred Technical Support Advisor to provide exceptional customer service and support. The ideal candidate should have a bachelor's degree in a technical field and strong SQL experience, along with excellent communication skills. This role involves developing strategic relationships with customers and addressing their digital transformation needs. The candidate should be flexible and adapt well to changes in a dynamic environment.

Qualifikationen

• 3-5 years of experience in technical support or software application support.
• Experience with programming languages and relational databases.
• Excellent verbal and written communication skills.

Aufgaben

• Provide exceptional service and build relationships with customers.
• Solve customer concerns and issues creatively.
• Communicate ongoing support cases until resolution.

Kenntnisse

Building trust with customers

Strong SQL experience

Verbal and written communication

Ausbildung

Bachelor's degree in technical field

Tools

Programming languages

Relational databases

HTML / Java Script

Jobbeschreibung

Aug 07, 2025 - Domo is hiring a remote Preferred Technical Support Advisor. Location: USA.

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

As a member of the PreferredTechnicalSupportTeam, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team. Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.

KEY RESPONSIBILITIES

• Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;
• Thinking outside the box to effectively solve customer concerns and issues;
• Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;
• Provide timely (SLAs), constant, and ongoing communication with customers regarding theirsupportcases until those cases are solved.

JOB REQUIREMENTS

• Bachelor's degree in atechnicalfield (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
• Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
• Advocate for our strategic customers with internal teams and during account planning;
• Strong SQL experience;
• 3 - 5 years of experience intechnicalsupportor software applicationsupport;
• Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development;
• Excellent verbal (telephone) and written communication skills and professional etiquette;
• Flexible and adapts well to rapid change;
• Availability to travel up to 20% to customer locations (safety and business need permitting).

LOCATION: American Fork, UT or Remote

BENEFITS:https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

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