[Hiring] Cloud Support Engineer @Software Mind

Software Mind; Deutschland; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading cloud solutions provider is hiring a remote Cloud Support Engineer to manage incidents and optimize processes within Azure environments. The ideal candidate will have over 4 years in cloud operations, with strong skills in incident management and process improvement. This role offers flexible employment and opportunities for professional growth, along with a non-corporate atmosphere.

Leistungen

Flexible employment

International projects

Language classes

Private healthcare

Multisport card

Well-being initiatives

Qualifikationen

• 4+ years in infrastructure delivery or cloud operations.
• Proven track record of process improvement.
• Strong understanding of networking and cloud-native services.

Aufgaben

• Lead and coordinate incident response.
• Deliver clear and detailed RCA reports.
• Design and improve testing approaches.
• Develop and enhance operational runbooks.
• Provision and configure Azure resources.
• Implement and maintain monitoring tools.
• Assist with deployments and disaster recovery.

Kenntnisse

Incident Management

Root Cause Analysis

Process Optimization

Documentation

Cloud Resource Management

Monitoring and Reliability

Operational Support

Tools

Microsoft Azure

Terraform

Jobbeschreibung

Sep 02, 2025 - Software Mind is hiring a remote Cloud Support Engineer. Location: Europe.

Company Description
Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Position – how you’ll contribute

We are seeking a Cloud Support Engineer with hands-on experience in Azure cloud environments and a strong focus on incident response, automation, and continuous improvement. In this role, you will play a key part in driving operational excellence and promoting a culture of accountability and maturity within our cloud support function.

Key Responsibilities

• Incident Management: Lead and coordinate incident response, including triage, impact assessment, and collaboration with engineering teams to resolve issues quickly.
• Root Cause Analysis: Deliver clear and detailed RCA reports following service restoration.
• Process Optimization & Automation: Design and improve testing approaches, streamline processes, create reporting mechanisms, and automate repetitive tasks.
• Documentation: Develop, maintain, and enhance operational runbooks, SOPs, and knowledge base articles.
• Cloud Resource Management: Provision and configure Azure resources across multiple environments.
• Monitoring & Reliability: Implement and maintain monitoring, logging, and alerting tools; ensure Azure infrastructure meets availability, performance, and reliability standards.
• Operational Support: Assist with deployments, patching, and disaster recovery procedures.

Qualifications

Expectations – the experience you need

• 4+ years in infrastructure delivery, cloud operations, or site reliability roles with a proven track record of process improvement.
• Technical Skills:
  • Hands-on experience with Microsoft Azure.
  • Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
  • Strong understanding of networking and cloud-native services.
• Soft Skills: Effective communication, problem-solving mindset, and ability to work in a collaborative environment.

Additional Information

Our offer – professional development, personal growth:

• Flexible employment and remote work
• International projects with leading global clients
• International business trips
• Non-corporate atmosphere
• Language classes
• Internal & external training
• Private healthcare and insurance
• Multisport card
• Well-being initiatives

Position at: Software Mind Poland

This role requires candidates to be based in the European Union.