German Travel Customer Service Representative for Athens, Greece

The lemon Consulting; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading consulting firm is seeking a Travel Customer Service Representative. The role includes responding to customer inquiries, resolving issues, and ensuring high-quality service. Candidates must be fluent in German and have experience in customer service. This position supports a remote work setup, offering competitive compensation and generous benefits including annual leave of up to 25 days. Opportunities for performance-based bonuses and career advancement are also available.

Leistungen

Competitive compensation package

Flexible work shifts

Comprehensive benefits package

Opportunities for career advancement

Generous annual leave allowance

Qualifikationen

• 6 months experience in customer service, hospitality, or retail.
• Ability to work effectively in a remote setup with reliable internet.
• Experience with computers and customer service tools.

Aufgaben

• Respond to customer inquiries through various channels.
• Research and resolve customer issues efficiently.
• Maintain a high standard of customer service.

Kenntnisse

Fluent/Native in German (C1 level)

Strong proficiency in English

Strong communication skills

Problem-solving skills

Customer service tools proficiency

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Position: Travel Customer Service Representative

Location: Athens, Greece

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to incoming customer inquiries through various communication channels.
• Research and identify effective solutions to resolve customer issues or concerns.
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.
• Provide accurate and complete information using appropriate tools, systems, and procedures.
• Maintain a high standard of customer service and contribute to a positive customer or partner experience.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

• Fluent/Native in German (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English.
• High school diploma or equivalent qualification.
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
• Proficiency with computers and customer service tools.
• Reliable high-speed internet connection and a quiet workspace (for remote work).
• Eligibility to work in Greece or willingness to relocate with appropriate work authorization.

BENEFITS:

• Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonuses
• Flexible work shifts designed to support work-life balance
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee developmentInclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• Generous annual leave allowance (up to 25 days per year)