German-speaking Technical Support Specialist to Munich, Germany

Nordic Jobs Worldwide; Stuttgart; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment firm is looking for a Technical Support Specialist in Stuttgart to provide support for a luxury automotive brand. The ideal candidate should have strong technical knowledge, C1 German and English proficiency, and a valid driving licence. Responsibilities include coaching the onsite team, meeting performance metrics, and directly handling customer support tasks. This role offers comprehensive training and varied tasks, with a focus on customer satisfaction.

Leistungen

Comprehensive training platform

Opportunities for contributing ideas

Mental health programmes

Qualifikationen

• Valid Class B driving licence is mandatory.
• C1 level proficiency in German and English.
• Experience with software and OS installations.

Aufgaben

• Ensure performance metrics SLAs and KPIs are met.
• Coach and support the onsite team.
• Provide end-user support.

Kenntnisse

Problem-solving skills

Technical knowledge

Coaching skills

Communication skills

Tools

Microsoft products

Apple products

Jobbeschreibung

Overview

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest / knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.

Responsibilities

• Meeting team performance and ensure SLAs and KPIs are met
• Coach and support the onsite team
• Maintain applications, operating systems, and PC components (hardware)
• Resolve incidents within the scope of the SLA
• Handle software staging (preparation, installation, configuration)
• Support logistics, warehouse management, and delivery services
• Provide end-user support
• Promote continuous improvement and transformation

Candidate profile

• Valid Class B driving licence (mandatory)
• Willingness to travel locally between Munich and Nuremberg
• C1 level German and English language skills
• Experience with workplace and software / OS installations and support
• Knowledge of Microsoft and Apple products
• Previous experience in a team leadership role (desirable)
• Experience in performance and attrition management (desirable)
• Coaching and feedback skills

Benefits

• Varied tasks with opportunities to contribute your own ideas
• Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes
• Daily interaction with a large listed company in the automotive manufacturing industry