German-Speaking Technical Customer Service Advisor | Lisbon, Portugal

Cross Border Talents; Essen; On-site; EUR 12,276 - 171,864; Full time

Benefits offered by this job

Performance & Attendance bonus

Meal allowance

Welcome bonus

Health insurance

Relocation support

Job summary

Cross Border Talents is looking for German-speaking Technical Customer Service Advisors to join a dynamic project in Lisbon. Candidates should have strong communication skills, be customer-oriented, and adaptable in a fast-paced environment. Responsibilities include supporting customers with technical inquiries and delivering high-quality service. The role offers a gross salary of 1,100€ x14, performance bonuses, meal allowances, and relocation support for eligible candidates.

Qualifications

• Fluent in German and good English communication skills.
• Strong communication skills and customer-oriented mindset.
• Comfortable working in a dynamic environment and open to feedback.
• Problem-solving mindset and adaptability.

Responsibilities

• Support customers with technical and service-related inquiries.
• Provide accurate solutions via phone, email, and chat.
• Troubleshoot issues using internal systems and tools.
• Deliver a high-quality customer experience.

Skills

Fluent German

Good English communication

Strong communication skills

Problem-solving mindset

Customer-oriented mindset

Adaptability

Job description

About the Company

A globally recognized customer experience and digital solutions company is expanding its international team and looking for German-speaking Technical Customer Service Advisors to join a dynamic project in Lisbon.

This opportunity is ideal for candidates who enjoy problem-solving, customer interaction, and working in an international environment while building long-term career opportunities in Portugal.

• Language: German + English
• Location: Lisbon, Portugal
• Work Model: On-Site
• Schedule: Monday–Friday: 08:00 – 20:00 (Rotational); Saturday & Sunday: 08:00 – 17:00; 2 Rotational Days Off
• Relocation Support: Available for eligible candidates with work authorization

What We're Looking For

• Fluent German and good English communication skills
• Strong communication skills and customer-oriented mindset
• Comfortable working in a dynamic environment and open to feedback
• Problem-solving mindset and adaptability

What You'll Do

• Support customers with technical and service-related inquiries
• Provide accurate solutions via phone, email, and chat
• Troubleshoot issues using internal systems and tools
• Deliver a high-quality customer experience in a fast-paced environment

Compensation & Benefits

• 1,100€ gross salary x14 salaries
• Performance & Attendance bonus
• Meal allowance,Welcome bonus,Health insurance
• Relocation support for eligible candidates with work authorization