Customer Support Specialist German Speaker

Cross Border Talents; Hamburg; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Meal allowance

Transport support

Health insurance

Job summary

Cross Border Talents is hiring for an on-site customer service role in Lisbon. Join an international team and receive relocation support from day one.

You will assist customers via phone, email and chat in German, with English support as needed; schedule 08:00–18:00 Portuguese time, Monday to Saturday with a rotational day off.

Qualifications

• German: C2 proficiency
• English: B2 proficiency
• Ability to handle inquiries via phone, email and chat

Responsibilities

• Assist customers via phone, email and chat in German
• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Skills

German language

Customer service

Communication

Job description

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun? We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full‑time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high‑quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in German
• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Language Requirements

• German: C2
• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)
• 08:00 AM – 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):
  • Flight reimbursement up to 400 after 6 months of employment (economy class)
  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)
• Daily meal allowance provided to support your lunch expenses
• Monthly transport support to make your commute easier
• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!