German Language Support Specialist in Lisbon

Cbtalents; Hamburg; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Transport allowance

Equipment provided

Career growth opportunities

Job summary

Cbtalents in Lisbon is seeking a German Language Support Specialist to deliver technical and account assistance to German-speaking users of our search engine product. This on-site, full-time role requires German C1/C2 and English B2, with training provided and opportunities for career growth.

You will manage inquiries via phone, email and live chat, document interactions, and escalate complex issues when needed.

Qualifications

• German language fluency at C1/C2 level for customer interactions.
• English proficiency at level B2 for training and internal communications.
• Legal right to work in Portugal (EU citizenship/passport, valid residency card >1 year, or refugee status).

Responsibilities

• Interact with German-speaking customers via phone, email and live chat to provide technical assistance.
• Diagnose and resolve a range of technical issues related to the search engine.
• Explain solutions and guide users through configurations and features.
• Document all interactions and troubleshooting steps in the CRM.
• Escalate unresolved issues to senior specialists as needed.
• Maintain up-to-date knowledge of the search engine and its features.

Skills

German language (C1/C2)

English (B2)

Work eligibility in Portugal

Job description

German Language Support Specialist in Lisbon

About the job German Language Support Specialist in Lisbon

Job Title: Customer Experience and Technical Resolution Agent (German Market)Work Location: Lisbon, Portugal (On-site required)Start Date: Thursday, January 8, 2026

We are looking for an ambitious and service-oriented individual to join our growing international team in Lisbon. This role, the German Language Support Specialist, focuses on delivering top-tier technical and account assistance to our valued German-speaking users, ensuring their positive experience with our search engine product.

Core Function: Technical Customer Engagement

Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves:

• Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance.
• Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search engine.
• Solution Delivery: Clearly explaining and guiding users through specific solutions, configurations, and general feature navigation in a supportive manner.
• Record Keeping: Meticulously documenting all service interactions, troubleshooting steps, and final resolutions in the customer management system.
• Team Collaboration: Knowing when to escape complicated or unresolved technical matters to senior specialist teams for advanced intervention.
• Platform Expertise: Maintaining an updated and thorough understanding of the search engine's operations, new features, and technical requirements.

Candidate Requirements

Essential Qualifications

• German Language: Mandatory C1/C2 fluency (native or near-native level) in German, both written and spoken, is required for communication with the customer base.
• English Language: Must possess an intermediate level of English (B2) for internal training, team communication, and procedural documentation.
• Work Eligibility: You must hold the necessary documentation to work legally in Portugal. Accepted documents include an EU Citizenship/Passport, a valid Residency Card (must be valid for more than one year), or a Refugee Card.

Preferred Attributes

• Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement. We provide comprehensive training to all new team members.
• Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach.

Work Schedule and Rewards

• Equipment: All necessary work equipment will be provided by the company.
• Work Structure: This is a full-time, office-based position.
• Hours of Operation (Rotational):
  • Monday to Friday: Shifts fall between 08:00 AM and 08:00 PM.
  • Saturday and Sunday: Shifts fall between 08:00 AM and 05:00 PM.
  • Rest Days: Two rotational days off per week.
• Remuneration and Benefits:
  • An attractive compensation package, including competitive salary and performance-based bonuses.
  • Health insurance coverage.
  • Transport allowance provided.
  • Commitment to employee development and long-term career growth opportunities.