German-Speaking Support Center Representative | Remote

Nexusbal; Duisburg; Remote; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading company in the travel industry seeks German-speaking Customer Service & Sales Agents for a remote position based in Portugal. The role involves assisting customers in booking cruises, resolving inquiries, and upselling services. Join an international team with opportunities for career growth and full training provided.

Leistungen

Full training provided

Career development opportunities

Qualifikationen

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Ability to work independently.

Aufgaben

• Assist customers via phone, email, and chat.
• Handle sales inquiries with professionalism.
• Resolve queries and ensure customer satisfaction.

Kenntnisse

Customer Service

Communication

Persuasion

Jobbeschreibung

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position , but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered . Please note that relocation packages are not provided .

Position Overview :

Role : Customer Service Agent (German-speaking)

Location : Remote in Portugal

Key Responsibilities :

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile :

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

What We Offer :

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment

Full training provided