German-Speaking Customer Expert Remote from Greece

EU Best Jobs; Dortmund; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A job placement agency in Germany is looking for a Customer Service Representative who excels in German and English communication. The role involves delivering premium customer service, troubleshooting issues, and collaborating with internal teams. Candidates with prior experience in luxury brands are preferred. Extensive relocation support to Greece is offered, alongside a competitive salary and professional growth opportunities.

Leistungen

Competitive monthly salary (14 salaries per year)

Health care benefits and numerous discounts

Full training by certified instructors

Free online Greek language courses

State-of-the-art working environment

Qualifikationen

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Aufgaben

• Deliver exceptional customer service.
• Perform troubleshooting.
• Collect and analyze customer feedback.
• Manage customers with a premium experience.
• Collaborate with internal teams to resolve cases.

Kenntnisse

Excellent German language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

We are EU Best Jobs — your trusted link to top job opportunities across Europe. Our mission is simple : to make it fast, safe, and easy for you to find rewarding work abroad. Whether you are looking for a fresh start or a step up, we connect you with employers who value your skills.

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent German language skills .
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas