German-English Speakers - Customer Care based in ATHENS

Velenosi & Meredith Consulting; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A consulting firm is seeking a motivated Customer Care Representative to join their team. The role involves responding to customer inquiries, resolving complaints, and maintaining strong customer relationships. Ideal candidates should be proficient in English and German, have strong communication skills, and a passion for customer service. Opportunities for career advancement and a vibrant work environment are offered.

Leistungen

Competitive salary

Performance bonuses

Career growth opportunities

Dynamic work environment

On-the-job training

Qualifikationen

• Proficiency in English and German is essential for communication.
• College degree is preferred but not mandatory.
• Excellent verbal and written communication skills in multiple languages.

Aufgaben

• Respond to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints and issues.
• Build and maintain strong relationships with customers.
• Collaborate with other departments for customer satisfaction.
• Keep accurate records of customer interactions.
• Identify areas for improvement in customer experience.

Kenntnisse

Proficiency in English and German

Strong problem-solving and decision-making abilities

Excellent communication skills

Ability to work in a fast-paced environment

Positive attitude and customer service passion

Ausbildung

High school diploma or equivalent

College degree preferred

Jobbeschreibung

Overview

Position: Customer Care Representative - MUST BE LOCATED IN ATHENS (the company provides financial support for relocation)

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a strong passion for providing exceptional customer service.

Responsibilities

• Respond to customer inquiries and provide timely and accurate information via phone, email, and chat
• Handle and resolve customer complaints and issues in a professional and efficient manner
• Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
• Collaborate with other departments to ensure customer satisfaction and resolve any complex issues
• Keep accurate records of customer interactions and transactions
• Continuously strive to improve the customer experience by identifying areas for improvement and providing feedback to the team
• Stay up-to-date with company products, services, and policies to provide accurate information to customers
• Meet and exceed performance targets, including customer satisfaction, productivity, and quality metrics

Qualifications

• Proficiency in English and German
• High school diploma or equivalent; college degree preferred
• Excellent communication skills, both written and verbal, in English and Spanish
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software, with the ability to learn new systems quickly
• Positive attitude and a passion for providing exceptional customer service
• Flexibility to work on a rotating schedule, including weekends and holidays if needed
• Competitive salary and benefits package (monthly, quarterly and more tied-performance bonuses)
• Opportunities for career growth and development within the company
• Dynamic and multicultural work environment
• On-the-job training and support from a team of experienced professionals

If you are a dedicated and customer-focused individual looking for a challenging and rewarding career opportunity, we would love to hear from you. Apply now to join our team as a Customer Care Representative.