German Customer Support Valencia

PlanetJobs; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A modern retail company located in Berlin is looking for a customer service representative who is native in German and fluent in English. The role involves communicating with customers across multiple channels, requiring excellent communication skills and a friendly demeanor. Interested candidates should have a passion for fashion and sustainability, as well as the ability to thrive in a fast-paced environment. This position offers an excellent remuneration package, onsite meals, and the chance to be part of a creative team.

Leistungen

Excellent remuneration package

Dynamic and creative team

Onsite breakfast and lunch

Qualifikationen

• Must be native in German with strong English skills.
• Previous experience in customer-facing roles is preferred.
• Affinity for fashion and sustainability is desirable.

Aufgaben

• Communicate with customers through various channels.
• Showcase exceptional communicational skills.
• Ensure high customer satisfaction and retention.

Kenntnisse

Native in German

Fluent in English (B2)

Customer Service

Tech savvy

Excellent communication skills

Teamwork

Tools

Google Suite

MS Office

CRM tooling

Jobbeschreibung

DUTIES AND RESPONSIBILITIES

• Communicate with customers through various channels such as phone, email, chat and social media.
• Showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation.
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face.
• Identify and address customer needs to elevate internally to improve and/or develop processes.
• Thrive for sky‑high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity.
• Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS

• Native in German both oral and written. Fluent in English (at least B2 level).
• Previous working experience in hospitality or other customer facing roles is a plus.
• Affinity for fashion and sustainability.
• Excellent communication skills with the ability to listen and show empathy.
• You thrive for teamwork and fun and are part of the community.
• Flexible and able to work in a fast‑paced working environment.
• Autonomous able to work independently as well as part of a team.
• Tech savvy and familiar with Google Suite, MS Office and CRM tooling.
• Customer‑focused always have the customers best interest in mind.

BENEFITS

• Excellent remuneration package based on experience, skills and performance.
• Be part of a dynamic and creative team with positive and friendly atmosphere.
• Guidance and tools to reach your full potential.
• Breakfast and lunch offered onsite.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1