Front Office Agent (m/f/d)

B. Europe Hotels Private Collection B.V.; Berlin; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

A leading hotel group in Berlin is seeking a Front Office Agent (m/f/d) who is passionate about hospitality and can create unforgettable experiences for guests. The ideal candidate will have strong communication skills and a welcoming demeanor while ensuring smooth check-in and check-out processes. Join a supportive team environment with exclusive benefits, including vacation bonuses and discounts at partner hotels.

Leistungen

Vacation bonus

Corporate benefits and discounts

Free meals during shifts

Team events

Qualifikationen

• Natural talent for hospitality with a communicative personality.
• Experience in the hospitality industry is an advantage.
• Flexible working hours and willingness to work evenings and weekends.

Aufgaben

• Greet guests warmly and be their main point of contact.
• Ensure seamless check-in and check-out processes.
• Handle inquiries and reservations efficiently.

Kenntnisse

Hospitality talent

Communication skills

Fluency in English

Jobbeschreibung

Made with l’amour, Darling! La vie parisienne meets urban lifestyle in Berlin.

Do you love giving guests a warm welcome and creating unforgettable experiences? Then you’re exactly who we’re looking for! Provocateur Hotel Berlin is seeking a Front Office Agent (m/f/d) who can impress our guests with charm, professionalism, and dedication.

Your Role

• Warm Welcome: Greet our guests warmly and be their main point of contact throughout their stay.
• Smooth Check-In & Check-Out: Ensure a seamless arrival and departure process with a friendly and professional attitude.
• Inquiries & Reservations: Handle phone calls, process reservation requests, and always find the best solution.
• Cash Handling: Manage the cash register while adhering to our credit policies.
• Berlin Insider: Share top tips for exploring the city and help guests experience Berlin at its finest.
• Teamwork: Support your supervisors and contribute to the smooth operation of the hotel.
• Clear Communication: Keep all departments well-informed at all times.

What You Bring

• A natural talent for hospitality with a communicative personality and a passion for working with people.
• Experience in the hospitality industry is an advantage.
• Fluent in English (additional languages are a plus).
• A confident and welcoming demeanor, paired with a professional appearance and excellent manners.
• Strong motivation to ensure the satisfaction of our distinguished guests.
• Creativity and enthusiasm for sharing the joys of fine dining and lifestyle with our guests.
• A passion for excellence and a constant drive for improvement.
• Flexible working hours and willingness to work evenings, weekends, and holidays.

Exclusive Benefits for Exceptional Talent

• Vacation bonus to support your well-being.
• A supportive team environment where you’ll feel completely at home.
• Access to corporate benefits with countless offers and discounts.
• Employee, Friends & Family discounts at all Sircle Collection hotels and The Entourage Group restaurants.
• Team events that strengthen team spirit and create unforgettable moments.
• Free meals and drinks during your shift.

Our application procedure

Interested in this vacancy? Press the application button and send us your CV immediately!

Our Recruiter, Isabel Dankworth, will contact you within 5 days.

Diversity & Inclusion

We are an equal-opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply—we’d love to get to know you.