Freelance Quality & Team Manager

Velenosi&Meredith; Remote; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading management consultancy is seeking a Freelance Quality & Team Manager to ensure high service quality for a remote team of up to 25 customer advisors. The role involves coaching, monitoring, and leading the team while providing professional development opportunities. Ideal candidates have experience as a Team Leader or Quality Manager in customer service, are fluent in German and English, and excel in communication and coaching. This freelance position offers autonomy and flexibility in hours worked.

Leistungen

Flexible working hours

Autonomy and responsibility from day one

Impactful role in a dynamic environment

Qualifikationen

• Completed professional training in customer service management.
• At least 3 years of experience leading remote teams.
• Fluent in German and English, both written and spoken.

Aufgaben

• Conduct 1:1 coaching sessions for team members.
• Ensure high service quality and customer satisfaction.
• Analyze and coordinate training activities based on needs.

Kenntnisse

Team Leadership

Coaching

Quality Management

Communication Skills

Attention to Detail

Jobbeschreibung

German Freelance Quality & Team Manager

Remote across Europe | Freelance

Are you looking for a flexible business model, a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment?
For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.

Your responsibilities

• Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
• Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
• Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
• Deliver online workshops and project onboarding sessions using a variety of training methodologies
• Motivate and guide a fully remote team, promoting high quality standards
• Act as the first operational point of contact for the team
• Identify process improvement opportunities and report performance and results to the Operations Manager

What is offered

• Freelance collaboration, fully remote across Europe (you can work between 10-90 hours per week, you decide how many).
• Responsibility and autonomy from day one
• A varied and challenging role with real impact on project success
• High level of freedom and opportunity to actively contribute to growth
• International, collaborative and performance-driven environment
• Involvement in projects related to Future of Work, sustainability and modern work models

Requirements

• Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
• Proven experience in leading and motivating remote teams
• Fluent German and English (written and spoken)
• Strong communication and coaching skills, with a constructive and development-focused approach
• High quality standards, structured working style and strong attention to detail
• Confidence working in cross‑functional and intercultural environments
• Professional, self‑assured attitude with a collaborative mindset

If you are interested in a remote freelance role with responsibility, autonomy and long‑term perspective, feel free to contact me for more information.

Marco Velenosi
Email: [e-mail]
Phone / WhatsApp: [phone]