Finnish-Speaking Customer Care Agent: New Life in Portugal

Cross Border Talents; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A recruiting firm is looking for a Finnish-speaking Customer Care Agent to support global tech brands. This remote opportunity requires native Finnish and strong English. You will assist customers with order-related issues while working flexible hours, including weekends. The role offers a competitive salary and various benefits, including housing assistance for those relocating.

Leistungen

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Paid training

Optional housing assistance

Qualifikationen

• Native-level Finnish and strong English (C1).
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.

Aufgaben

• Support Finnish-speaking customers with order-related issues.
• Communicate across channels (phone, email, chat).
• Escalate complex cases using internal tools.

Kenntnisse

Native-level Finnish

Strong English (C1)

Problem-solving

Calm under pressure

Jobbeschreibung

Finnish-Speaking Customer Care Agent: New Life in Portugal

Job Openings Finnish-Speaking Customer Care Agent: New Life in Portugal

About the job Finnish-Speaking Customer Care Agent: New Life in Portugal

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities:

Support Finnish-speaking customers with order-related issues (tracking, returns, payments).

Communicate clearly and professionally across channels (phone, email, chat).

Handle sensitive data responsibly and securely.

Escalate complex cases using internal tools and procedures.

Monitor and improve your own KPIs.

You have:

Native-level Finnish and strong English (C1).

Ability to stay calm under pressure and problem-solve efficiently.

Previous experience in customer support is a plus.

Flexibility to work rotating shifts, including weekends and holidays.

• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Whats in it for you:

Attractive monthly salary

Holiday and Christmas bonuses split over 12 months.

Meal allowance card and private health insurance.

• Extra payment for working late hours, public holidays and night shifts

Fully remote work with equipment provided.

Paid training (15-20 business days).

Optional housing in a company apartment (for the candidates moving from abroad).