Field Service Technician - Ruhr Area (m/f/d)

imes-icore GmbH; Deutschland; Sur place; EUR 45 000 - 62 000; Plein temps

Avantages offerts par ce poste

Company car (also for private use)

Bike Leasing

Canteen + health offers

Company pension scheme

Training courses

Flexitime model and 30 days vacation

Employee events

Résumé du poste

imes-icore GmbH is seeking a Field Service Technician for the Ruhr Area. The role involves commissioning, maintenance, and repair of dental milling and CAD/CAM systems at customer sites with extensive travel.

You will diagnose faults, train customers, and document service activities. Collaboration with Service teams and opportunities for international assignments are included.

Qualifications

• Completed technical vocational training in electrical/mechatronics/electronics or industrial mechanics.
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Responsabilités

• Performing commissioning, maintenance, repairs, and servicing of dental milling and CAD/CAM systems at customer sites.
• Diagnosing faults, analyzing malfunctions, and troubleshooting on machines and components.
• Training customers on basic operation and explaining the work performed.
• Preparing, executing, and documenting service calls.
• Close collaboration with Technical Service and After-Sales teams.
• Provide feedback to improve products and processes.
• Plan and organize service calls in assigned area.
• Primary service area based on residence with nationwide calls as needed.
• International service assignments possible.

Connaissances

Travel willingness

German language

English (basic)

Independent work

Customer orientation

Strong organizational skills

Willingness to learn

Formation

Technical vocational training (Electrical/mechatronics/electronics/industrial mechanics)

Outils

CNC

CAD/CAM systems

Milling equipment

Description du poste

Field Service Technician - Ruhr Area (m/f/d)

08/15/2026 | Full time

Flexible, innovative and future-oriented - imes-icore GmbH from Eiterfeld is a globally operating mechanical engineering company with vision as well as a high degree of competence and precision. We currently employ approx. 200 people (m/f/d) and are one of the world market leaders in precision milling machines for the production of dental prostheses. Our portfolio also includes additive processes, hybrid machining as well as automation and special machine solutions. For continued successful and dynamic growth, we need, in addition to our excellent technologies, qualified employees (m/f/d) who support us with their knowledge and experience.

We are looking to hire full-time employee as soon as possible for the following position:

Field Service Technician (m/f/d) - Ruhr Area

Responsibilities

• Performing commissioning, maintenance, repairs, and servicing of dental milling and CAD/CAM systems at customer sites
• Independently diagnosing faults, analyzing malfunctions, and troubleshooting technical issues on machines and associated system components
• Training customers on basic operation and explaining the technical work performed
• Structured preparation, execution, and documentation of service calls
• Close collaboration with Technical Service and the Pre- and After-Sales Team
• Providing feedback on technical insights from the field to continuously improve our products and service processes
• Independently planning and organizing service calls within your assigned service area
• Your primary service area will be based on your place of residence or location and will constitute the majority of your duties. In addition, nationwide service calls may be required as needed
• If interested, there is also the opportunity for international service assignments

Profile of requirements

• Completed technical vocational training, for example in electrical engineering, mechatronics, electronics, industrial mechanics, or a comparable qualification
• Willingness to travel more than 75% of the time, primarily within the defined travel area
• Ideally, experience in technical field service, mechanical engineering, or maintenance
• Very strong technical understanding, along with a structured and solution-oriented approach to work
• Knowledge of CNC, milling, or CAD/CAM systems is a plus
• Willingness to thoroughly familiarize yourself with our machines, technologies, and applications and to continuously develop your skills
• Strong customer and service orientation, as well as a professional demeanor when interacting with customers
• Ability to work independently, take initiative, and demonstrate strong organizational skills
• Very good written and spoken German
• Basic written and spoken English
• Class B driver’s license

Working conditions and development opportunities

We offer you a long-term and attractive position at a forward-looking, innovative company, as well as the opportunity to help shape our company’s continued growth through your work. You’ll enjoy the freedom to shape your own work content and methods.

In a pleasant work environment, you’ll have a high degree of flexibility in setting your own work schedule. We provide our new colleagues with targeted on-the-job training as well as numerous training and professional development opportunities, so that you can continue to grow professionally. You’ll receive competitive compensation and additional employee benefits.

Reasons for imes-icore

Company car
(also for private use)
For over 50% travel activity

Bike Leasing
up to two bikes

Canteen + health offers
on site in Eiterfeld

Company pension scheme
20% employer contribution

Wide range of training courses

Flexitime model and 30 days vacation

Employee events

Vacation and Christmas bonus