Field Service Technician - Germany North

Sungrow - EMEA; Hamburg; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading green tech company is seeking a Field Service Technician based in Northern Germany to provide customer support and resolve technical issues. The ideal candidate will have a background as an electrical technician with experience in medium-voltage technology and strong bilingual communication skills. This role includes travel to various sites, and highlights both technical growth and the potential for a rewarding career in renewable energy.

Leistungen

Opportunities for career advancement

Bonus payment based on KPI agreements

Multinational team collaboration

Technical and commercial training

Visits to headquarter and R&D facility in China

Qualifikationen

• Training as an electrical technician or master electrician.
• Experience with configuring network interfaces and communication protocols.
• Driving license is extremely important.

Aufgaben

• Interface between customers and the company.
• Take ownership of dispatched customer issues.
• Perform on site installation and maintenance tasks.

Kenntnisse

Experience with medium-voltage switchgear

Technical problem diagnosis

Customer service communication

Bilingual in German & English (C1)

Ausbildung

Training as an electrical technician or electrician

Tools

String inverters

Central inverters

Battery storage solutions

Jobbeschreibung

Your mission

Welcome to your new role, as our next Field Service Technician (FST)! This role is centered in the Northern region of Germany, so you would be Home-Office based!

Responsibilities

• Interface between our customers and Sungrow
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

As you can see, many different tasks and aspects await, you won`t get bored!

Your profile

• Training as an electrical technician, master electrician (Elektrotechnikermeister HWK) or electrician with relevant professional experience.
• Experience with medium-voltage switchgear, string inverters, central inverters
• Experience with configuring network interfaces and communication protocols
• Must have German & English language skills at least on C1
• Willing to work on call duty.
• Experience with Battery Storage solutions is beneficial
• Experience dealing with customers in critical situations.
• Willingness to travel to the Northern sites in Germany.
• Driving license is extremely important to the job

Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?

But the true topic for this decade lies in energy！

We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You :

Benefits

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

About us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All !

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!