EUC Level 1 Support Technician

SOPliance Inc.; Gernsheim; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

SOPliance Inc. is seeking an EUC Level 1 Support Technician to provide onsite IT support for end-user computing at the client site in Gernsheim, Germany. This is a 5-year, full-time contract.

You will handle onsite L1 support for desktops and laptops, troubleshoot hardware and software, assist with basic network patching and printers, and document recurring issues in the knowledge base. Local-language support is required during business hours.

Qualifikationen

• Basic knowledge of Windows, macOS and Linux operating systems.
• Desktop/laptop troubleshooting and hardware support experience.
• Experience with Microsoft Office applications.
• Basic networking knowledge (routers, switches, VPN, VLAN).
• Experience with printers, scanners and peripheral devices.
• Strong troubleshooting, communication and customer service skills.

Aufgaben

• Provide onsite L1 support for desktops, laptops and other IT infrastructure.
• Troubleshoot hardware, software and basic networking issues.
• Support incidents escalated by remote service desk teams.
• Perform hardware installation, configuration, repair, replacement and decommissioning.
• Assist with network patching between devices, wall ports and switches under the guidance of the network team.
• Perform preventive maintenance and physical system checks.
• Provide basic troubleshooting for office printers, multifunction devices, scanners and RF guns.
• Support meeting room technologies and end-user productivity applications.
• Document recurring issues and solutions in the knowledge base.
• Assist with user data backup and recovery.
• Provide local-language support to end users during business hours.

Kenntnisse

Windows

macOS

Linux

Desktop troubleshooting

Hardware support

Microsoft Office

Networking basics

Printers & scanners

Communication skills

Customer service

Jobbeschreibung

Location: Gernsheim, Germany

Employment Type: Full-time, Dedicated Resource (No Backfill)

Contract Duration: 5 Years

Experience: 1-3 Years

About the Role

We are looking for a motivated and customer-focused EUC Level 1 Support Technician to provide onsite IT support for end-user computing, infrastructure and network devices at our customer location in Gernsheim, Germany.

Key Responsibilities

• Provide onsite L1 support for desktops, laptops and other IT infrastructure.
• Troubleshoot hardware, software and basic networking issues.
• Support incidents escalated by remote service desk teams.
• Perform hardware installation, configuration, repair, replacement and decommissioning.
• Assist with network patching between devices, wall ports and switches under the guidance of the network team.
• Perform preventive maintenance and physical system checks.
• Provide basic troubleshooting for office printers, multifunction devices, scanners and RF guns.
• Support meeting room technologies and end-user productivity applications.
• Document recurring issues and solutions in the knowledge base.
• Assist with user data backup and recovery.
• Provide local-language support to end users during business hours.

Required Technical Skills

• Basic knowledge of Windows, macOS and Linux operating systems.
• Experience with desktop/laptop troubleshooting and hardware support.
• Knowledge of Microsoft Office applications.
• Basic networking knowledge, including routers, switches, VPN and VLAN.
• Experience with printers, scanners and peripheral devices.
• Good troubleshooting, communication and customer service skills.

Ideal Candidate

• 1-3 years of relevant IT support or EUC experience.
• Comfortable working onsite and interacting directly with end users.
• Strong problem-solving skills and a customer-focused approach.
• Able to work independently and follow documented procedures.