Site Based Technology Support Engineer

HCL Technologies Limited; Gießen; Presencial; EUR 52.000 - 72.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Giessen, Germany, is seeking an experienced Site Based Technology Support Engineer to provide dedicated onsite IT support at our manufacturing facility. You will be the primary contact for end-user technology services, ensuring smooth IT operations in a fast-paced production and warehouse environment.

The role requires strong Windows troubleshooting skills, hands-on hardware and peripheral support, and the ability to coordinate with remote teams and vendors.

Formación

• Minimum 7 years in onsite IT support or end-user computing.
• Experience in manufacturing or warehouse environments.
• Strong Windows troubleshooting across devices and peripherals.
• Experience with IT service management tools and processes.
• Excellent customer-facing communication and stakeholder management.
• Ability to work independently in an onsite client-facing role.

Responsabilidades

• Provide onsite deskside and technical support for end users, including hardware, software, and peripherals.
• Troubleshoot desktops, laptops, mobile devices, printers, scanners, and other IT equipment.
• Support day-to-day IT operations within a manufacturing and warehouse environment.
• Coordinate with remote support teams, infrastructure teams, and third-party vendors to ensure timely issue resolution.
• Install, configure, maintain, and replace hardware and software as required.
• Manage incidents, service requests, and change activities in accordance with IT service management processes.
• Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
• Support conference room technologies, user onboarding/offboarding, and IT asset management activities.
• Perform hands-and-feet support activities for infrastructure and network-related issues when required.
• Maintain accurate documentation of incidents, resolutions, and technical procedures.

Conocimientos

IT support

Manufacturing IT

Troubleshooting

ITSM

Customer communication

Independent worker

Educación

Bachelor's degree in Information Technology or Computer Science

Descripción del empleo

We are seeking an experienced Site Based Technology Support Engineer to provide dedicated onsite IT support at a manufacturing facility in Giessen, Germany. The successful candidate will act as the primary point of contact for end-user technology services, ensuring seamless IT operations within a fast-paced production and warehouse environment.

Responsibilities

• Provide onsite deskside and technical support for end users, including hardware, software, and peripheral devices.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, scanners, and other IT equipment.
• Support day-to-day IT operations within a manufacturing and warehouse environment.
• Coordinate with remote support teams, infrastructure teams, and third-party vendors to ensure timely issue resolution.
• Install, configure, maintain, and replace hardware and software as required.
• Manage incidents, service requests, and change activities in accordance with IT service management processes.
• Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
• Support conference room technologies, user onboarding/offboarding, and IT asset management activities.
• Perform hands-and-feet support activities for infrastructure and network-related issues when required.
• Maintain accurate documentation of incidents, resolutions, and technical procedures.

Required Skills

• Required Skills & Experience Minimum 7 years of experience in onsite IT support, desktop support, or end-user computing environments.
• Strong experience supporting manufacturing, production, or warehouse operations.
• Excellent troubleshooting skills across Windows-based environments, hardware, and peripherals.
• Experience with IT service management tools and processes.Strong customer-facing communication and stakeholder management skills.
• Ability to work independently in a client-facing onsite role.

Preferred Skills

• Experience supporting industrial RF scanners, handheld devices, and barcode scanning solutions.
• Experience with industrial and warehouse printers, including troubleshooting and maintenance.
• Exposure to production systems and manufacturing technologies.
• Familiarity with asset management and inventory control processes.

Language Requirements

Qualifications

• Education Bachelor's degree or equivalent qualification in Information Technology, Computer Science, or a related field preferred.

If you have a strong background in onsite IT support and experience working within manufacturing or warehouse environments, we encourage you to apply for this exciting long-term opportunity.

HCLTech is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or any other characteristic protected by applicable law.