Deskside Support Technician

Sharp Brains Recruitment; Ennepetal; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Deskside Support Technician Level 1 in Ennepetal, Germany. This role requires providing end-to-end technical support for desktop and laptop systems, managing device lifecycles, and ensuring compliance with IT security protocols. Key responsibilities include troubleshooting issues, supporting software installations, and offering VIP support during critical escalations. Ideal candidates will have experience in technical support, with proficiency in tools such as SCCM and Intune.

Qualifikationen

• Experience in providing deskside and remote technical support.
• Good understanding of database management and troubleshooting hardware/software issues.
• Familiarity with ITIL practices.

Aufgaben

• Provided end-to-end technical support for desktop and laptop systems.
• Managed the full lifecycle of desktop devices, including configuration and patching.
• Ensured compliance with security protocols and provided VIP support.

Kenntnisse

Technical support

Troubleshooting

SCCM

Intune

ServiceNow

Windows OS

Active Directory

MS Office

VPN clients

Jobbeschreibung

Skill Set: Deskside Support Technician Level 1

Designation: FTE

Contract: B2B/Freelance

Location: Ennepetal, Germany

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.