Entry Level Customer Success (full time, hybrid)

Tangent; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A fast-growing software organization in Berlin is seeking a Junior Customer Success Executive. You will guide new customers through onboarding and ensure they receive maximum value from the platform. Responsibilities include relationship management, issue resolution, and gathering user feedback. Ideal for a graduate or entry-level candidate with strong communication skills and a desire to grow within a dynamic team. The company emphasizes learning and development, providing excellent support for career growth.

Leistungen

Free interview coaching

Video introduction support

Mentorship from industry professionals

Qualifikationen

• A graduate or entry-level candidate.
• Excellent communication skills, both verbal and written.
• Ability to analyse data and provide insights.

Aufgaben

• Guide new customers through the initial set-up and training process.
• Build and maintain strong partnerships with key stakeholders.
• Act as the first line of support for client queries.
• Gather feedback from users to help shape future features.
• Analyse usage data to identify under-utilised clients.
• Become a subject matter expert on the company’s services.

Kenntnisse

Client relationship management

Communication

Problem-solving

Data analysis

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

The Company

• A company in our network is a fast-growing software organisation that places customer satisfaction at the very heart of its business strategy.
• They are well-regarded for their inclusive culture and commitment to employee well-being, offering a comprehensive benefits package and a vibrant workspace.
• Recognising that their team is their greatest asset, they invest heavily in learning and development programmes to help staff progress rapidly.

The Role

• A company in our network is looking for a communicative and solution-oriented individual to join their Client Services team as a Junior Customer Success Executive.
• This role is an exceptional opportunity for a graduate or entry-level candidate to learn how to manage client portfolios and drive customer loyalty without the pressure of cold selling.
• You will serve as the voice of the customer within the business, ensuring that every client gets the maximum value from their investment.

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Responsibilities:

• Client Onboarding: Guiding new customers through the initial set-up and training process to ensure a smooth adoption of the platform.
• Relationship Management: Building and maintaining strong, long-lasting partnerships with key stakeholders through regular check-in calls and email correspondence.
• Issue Resolution: Acting as the first line of support for client queries, troubleshooting basic issues, and escalating complex technical problems to the engineering team.
• Customer Advocacy: Gathering feedback from users and presenting these insights to the Product team to help shape future feature developments.
• Account Health Monitoring: Analysing usage data to identify clients who are under-utilising the software and proactively reaching out to offer additional support.
• Product Expertise: Becoming a subject matter expert on the company’s services to provide best-practice advice and tips to the user base.