E-commerce Lead

Centre People; Deutschland; Hybrid; EUR 60.000 - 72.000; Vollzeit

Zusammenfassung

A known B2C manufacturer is seeking an E-commerce Lead for their Krefeld office. The successful candidate will manage e-commerce sales strategy, oversee operations, and lead the sales team within the European market. Requires 3-5 years of experience in e-commerce and fluency in German and English. This is a permanent office-based role with some remote work flexibility.

Qualifikationen

• 3-5 years of experience in e-commerce and/or sales roles, preferably in consumer goods.
• Strong knowledge of E-commerce platforms and market dynamics.
• Exceptional communication and leadership skills.

Aufgaben

• Develop and execute overall e-commerce sales strategy.
• Manage daily E-commerce operations.
• Supervise and guide an E-commerce sales team.
• Monitor and analyse key performance metrics.
• Coordinate with logistics and warehouse teams.

Kenntnisse

E-commerce strategy development

Sales team management

Fluent German

Fluent English

Data analytics

Ausbildung

Bachelor's degree in Marketing, Business, Sales, or related field

Tools

Digital marketing tools

CRM systems

Jobbeschreibung

A well-known Japanese B2C manufacturer is looking for an E-commerce Lead to join their Krefeld Office. The E-commerce Lead will be responsible for driving E-commerce (company’s own online shop and Amazon) sales activities including developing and implementing strategies, enhancing customer experiences, and achieving ambitious targets within the entire European market.

Key details:

• Ref: MY46954
• Type: Permanent contract (6-month probation period)
• Working hours: Monday to Friday, 40 hrs/week
• Salary: €60k-€72k, depending on experience
• Start: ASAP
• Location: Krefeld, Germany (Office-based, but 1 day per week home office is possible)

E-commerce Lead Responsibilities

• Develop and execute the overall e-commerce sales strategy for both the online store and Amazon.
• Manage daily E-commerce operations, including product listings, pricing, campaigns, and stock coordination.
• Oversee inventory levels and stock movement to ensure product availability and minimize overstock or shortages.
• Optimise product content, images, and descriptions to enhance conversion and search visibility.
• Plan and implement promotional activities, digital marketing campaigns, and seasonal sales initiatives.
• Monitor and analyse key performance metrics to identify areas for improvement.
• Stay current on E-commerce trends, platform developments, and competitor activities to maintain a competitive edge.
• Oversee and strengthen the brand’s online presence in Europe.
• Supervise and guide an E-commerce sales team, leading strategic planning, target setting, and performance reviews.
• Manage customer promotions, leveraging feedback to refine the sales and E-commerce experience.
• Analyse consumer behaviour and market trends to develop actionable sales and marketing strategies.
• Supervise customer service processes for E-commerce orders to ensure timely, accurate, and professional responses.
• Resolve escalated customer issues related to orders, returns, or product inquiries.
• Use customer feedback and analytics to improve service quality and enhance the overall online shopping experience.
• Coordinate with logistics and warehouse teams to ensure smooth order fulfilment and after-sales support.

E-commerce Lead Ideal Candidate

• 3-5 years of experience in e-commerce and/or sales roles, preferably within the sports industry, or consumer goods industry.
• Fluency in both German (business-level) and English is required.
• Bachelor’s degree in Marketing, Business, Sales, or a related field (or equivalent experience).
• Strong knowledge of E-commerce platforms, digital marketing tools, and German market dynamics.
• Proven track record of achieving sales targets and managing sales teams effectively.
• Exceptional communication, leadership, and project management skills.
• Proficiency in data analytics tools, CRM systems, and market analysis.