Dynamics CE functional consultant

Empiric; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading consultancy firm is seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant based in Berlin. This hybrid role offers the chance to lead a greenfield project, focusing on designing and implementing a comprehensive Dynamics 365 CRM solution. In this position, you will manage stakeholder needs, enhance CRM capabilities, and drive customer engagement strategies. A competitive salary and benefits package are included, making this a prime opportunity for professionals looking to shape the CRM landscape.

Leistungen

Competitive salary and benefits package

Opportunity to shape CRM strategy

Qualifikationen

• Proven experience as a Microsoft Dynamics 365 CRM Functional Consultant.
• Strong hands-on knowledge of Dynamics 365 Marketing, Sales, and Customer Service modules.
• Experience delivering greenfield or large-scale CRM implementations.

Aufgaben

• Lead the functional design and implementation of a greenfield Microsoft Dynamics 365 CRM solution.
• Gather, analyze, and translate business requirements into scalable CRM solutions.
• Collaborate with technical teams for seamless delivery and high-quality outcomes.

Kenntnisse

Microsoft Dynamics 365

Stakeholder management

Agile delivery

Customer journey orchestration

Jobbeschreibung

Microsoft Dynamics 365 CRM Functional Consultant

Location : Germany (Hybrid / Remote options available)

Contract Type : Permanent / Full-Time

About the Role

We are seeking an experienced Microsoft Dynamics 365 CRM Functional Consultant to join an organisation following an exceptionally successful year of growth. This is a greenfield opportunity , offering the chance to play a key role in shaping, designing, and delivering a modern Dynamics 365 CRM landscape from the ground up.

You will work closely with business stakeholders to innovate, streamline, and enhance CRM capabilities , ensuring the platform supports future growth, customer engagement, and data-driven decision‑making.

Key Responsibilities

• Lead the functional design and implementation of a greenfield Microsoft Dynamics 365 CRM solution
• Gather, analyse, and translate business requirements into scalable CRM solutions
• Configure and optimise Dynamics 365 modules, including :
• Marketing
• Sales
• Customer Service
• Customer Insights & Customer Journey Insights
• Design end‑to‑end customer journeys to improve engagement and lifecycle management
• Act as a trusted advisor to stakeholders, recommending best practices and innovative solutions
• Collaborate with technical teams to ensure seamless delivery and high‑quality outcomes
• Support testing, user training, and change management activities
• Continuously identify opportunities to improve processes and system performance

Required Experience & Skills

• Proven experience as a Microsoft Dynamics 365 CRM Functional Consultant
• Strong hands‑on knowledge of Dynamics 365 Marketing, Sales, and Customer Service modules
• Experience working with Customer Insights and customer journey orchestration
• Background delivering greenfield or large‑scale CRM implementations
• Strong stakeholder management and communication skills
• Ability to translate complex business needs into clear functional designs
• Experience working in agile or hybrid delivery environments

Why Join?

• Greenfield project with real ownership and influence
• Opportunity to innovate and shape the future CRM strategy
• Join a company coming off the back of a highly successful year
• Collaborative, forward‑thinking environment with a focus on quality and impact
• Competitive salary and benefits package

Please get in contact by applying or send me an email : [e-mail]