Director – Customer Application Specialist, EMEA

Jobtailor; Deutschland; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Application Specialist to manage teams in the EMEA region. You will oversee customer experience, optimize business development, and ensure your teams exceed sales quotas.

The ideal candidate has a Master Degree and 5 years of experience in people management within the Life Sciences market. Expect to travel 35% of the time and engage with internal and external partners to enhance product design.

Qualifikationen

• Master Degree or equivalent required; PhD or MBA is a plus.
• Minimum of 5 years experience as a people manager.
• Solid understanding in Life Sciences/Clinical Diagnostics market.

Aufgaben

• Manage teams in Customer Application Specialist and Technical Excellence.
• Drive customer and employee experience and meet sales quotas.
• Coach employees and create meaningful development plans.

Kenntnisse

People Management

Business Development

Customer Experience

Life Sciences/Clinical Diagnostics

Negotiation Skills

Ausbildung

Master Degree

University Degree

PhD

MBA

Tools

Reporting Tools Development

Technical Expertise

Jobbeschreibung

• Manage people managers and individual contributors in the Customer Application Specialist, EMEA Academy and Technical Excellence teams
• Provide the best customer and employee experience and meet or exceed sales quota
• Drive coverage optimization and balance workloads across the team
• Communicate with management levels, business operations, and complex customer environments
• Manage effective business development throughout pre- and post-sales processes through technical expertise
• Plan, develop, and utilize human resources supporting the EMEA field organization, training facility, Technical Excellence team, and IDO partner support
• Develop internal partnerships and external relationships to understand customer requirements, recommend solutions, and influence future product design
• Monitor industry trends, developments, and competition
• Manage employees providing technical expertise to the field organization
• Develop, maintain, and use reporting tools to monitor and adjust Application Engineer utilization
• Partner with sales managers and business partners to demonstrate the value of OneAgilent
• Coach employees and create meaningful development plans
• Develop team competency for current and future market needs
• Direct resources to implement tactical business plans and pre-sales Customer Application Specialist activities
• Develop and implement solutions to department issues and evolve the support organization with market needs
• Focus on Customer Experience in line with the company brand promise
• Report directly to the Associate Vice President EMEA HDx
• Travel 35% of the time

Requirements

• Master Degree or University Degree or equivalent - a PhD or MBA is a plus
• Minimum of 5 years related experience as people manager
• Solid Business Management Skills
• Customers & employees negotiations skills at all senior level, including handling client discussions, resolving internal and external conflicts, and managing difficult conversations
• Solid understanding and experience in the Life Sciences/Clinical Diagnostics market segment
• Fluent in English, written and verbal
• Willingness/ability to travel 35% of the time

Core Competencies

Demonstrates strong leadership in managing teams and driving customer experience while leveraging technical expertise in the Life Sciences/Clinical Diagnostics market. Capable of developing internal and external partnerships to influence product design and optimize business development processes.

Highest-signal resume keywords

• People Management
• Business Development
• Customer Experience
• Life Sciences/Clinical Diagnostics Expertise
• Negotiation Skills

ATS Optimization Keywords

Hard Skills

• Business Management
• Reporting Tools Development
• Technical Expertise
• Sales Quota Achievement
• Workload Optimization

Soft Skills

• Conflict Resolution
• Coaching
• Communication
• Relationship Building
• Team Development

Certifications & Qualifications

• Master Degree
• University Degree
• PhD
• MBA

Industry Keywords

• Customer Application Specialist
• EMEA Academy
• Technical Excellence
• Market Trends
• Pre-Sales Processes