Digital Program Management Lead (m/f/d)

Sonova Group; Berlin; On-site; EUR 110,000 - 150,000; Full time

Benefits offered by this job

30 days paid annual leave

Learning budget

LinkedIn Learning license

Urban Sports Club membership

Mobility allowance for relocation

Job summary

Sonova is seeking an experienced Digital Program Management Lead to join the newly established Digital Strategy & Operations team in Berlin. You will oversee governance and delivery of the global CRM program, working with senior business and IT leaders to ensure on-time execution and clear progress reporting.

The role blends cross-functional coordination, risk management, and executive communication, with a hybrid work setup and opportunities to shape a growing Digital Office function.

Qualifications

• 10+ years of program/portfolio/project management experience in large multinational organizations.
• Proven experience managing complex, multi-workstream projects.
• Strong executive stakeholder management with regular interaction at VP/C-level.
• Excellent written and verbal communication, able to provide clear executive updates.
• Experience with governance, escalation processes, and risk management.
• Fluency in English; additional languages are a plus.

Responsibilities

• Drive end-to-end governance and program management for Sonova's global CRM program.
• Build and maintain a Digital Program Management Office dashboard for portfolio visibility.
• Maintain integrated program plans, milestones, dependencies, risks, and budgets.
• Coordinate cross-functional stakeholders across business, digital, and IT teams.
• Prepare executive reporting, presentations, and steering committee materials.
• Identify delivery risks early and drive escalation and resolution.
• Partner with senior leaders to provide clear insights and recommendations.

Skills

Executive stakeholder management

Communication & presentation

Risk management

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Berlin, Germany

Berlin, Hybrid

We are looking for an experienced Digital Program Management Lead to join our newly established Digital Strategy & Operations team and play a key role in driving visibility, governance, and execution across our digital portfolio.

In this highly individual contributor visible role, you will partner with senior business and technology leaders, ensuring strategic programs stay on track, risks are managed proactively, and leadership has a clear view of delivery progress across the organization.

What you'll do

Drive end-to-end governance and program management for Sonova's global CRM program

Build and maintain a Digital Program Management Office's dashboard to track progress and performance across the wider Digital Office portfolio

Maintain integrated program plans, milestones, dependencies, risks, and budgets

Coordinate cross-functional stakeholders across business, digital, and IT teams

Prepare executive-level reporting, presentations, and steering committee materials

Identify delivery risks early and drive effective escalation and resolution

Act as a trusted partner to senior leaders, providing clear insights and recommendations to support decision-making

What you bring

10+ years of experience in program management, portfolio management, project management, management consulting, or a similar function

Proven experience managing complex, multi-workstream projects in large multinational organizations

Strong executive stakeholder management skills, including regular interaction with VP and C-level leaders

Strong communication and presentation skills, with the ability to translate complex information into clear executive updates

Experience with risk management, governance, and escalation processes

Fluent English additional languages are a plus

Background in MedTech, healthcare, financial services, or other regulated industries is a plus

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

This is a unique opportunity to join a newly established Digital Office function at a pivotal stage of growth.

30 days of paid annual leave

Dedicated learning & development budget and weekly learning time + LinkedIn Learning license

Company Urban Sports Club membership

Mobility allowance for relocation if you are relocating to join our team #LI-NB1

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.