Desktop Engineer L1

Iron Systems, Inc; München; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Iron Systems, Inc. in Munich, Bavaria is seeking an experienced Desktop Support professional to manage incidents, IMAC and desk-side services, and ensure secure, up-to-date desktop environments across the organization.

You will maintain standard hardware/software, support lifecycle devices, and act as the site IT point of contact for on-site issues, including VIP support. Prior ITIL and ServiceNow experience preferred.

Qualifikationen

• Knowledge and experience on Windows 7 OS.
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets.
• Experience with Service management tools— e.g., ServiceNow.
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; bachelor's degree preferred.

Aufgaben

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• IMAC and desk-side support services.
• Break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop devices for their lifecycle.
• Remote management of Desktop Devices using appropriate tools.
• Analyze service desk calls to identify training requirements and automation.
• Ensure each desktop device is installed with the appropriate desktop image.
• Manage desktop device incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take action on non-compliance.
• Provide VIP support for desk-side issues per contract and be the point of contact at the site if no other IT support team available like MI calls.

Kenntnisse

Windows 7 OS

Active Directory (AD)

MAC devices & tablets support

EUC tools

Remote support tools

MS Office & Outlook

Lync

VPN

ITIL processes

Ausbildung

AA degree or equivalent with electronics focus

Bachelor's degree preferred

Tools

ServiceNow

Jobbeschreibung

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have knowledge in AD and smart hands and feet support.
• Good to have—knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tools— e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; bachelor's degree preferred.