Desktop Support Engineer

TECEZE; Asbach; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An international IT services company is seeking an IT Support / EUC Specialist in Asbach-Baeumenheim, Germany. This role involves providing end-user computing and deskside IT support services, requiring at least 3-4 years of experience in IT Service Management operations. The ideal candidate will have strong customer service skills and proficiency in troubleshooting desktop technologies. This position offers an extendable contract and requires excellent communication skills, both written and verbal.

Qualifikationen

• 3-4 years of experience in managing IT Service Management operations.
• High level understanding of desktop support technology areas.
• Excellent English communication skills, both written and oral.

Aufgaben

• Provide end-user computing and deskside IT support services.
• Manage ITSM operations for desktops and related devices.
• Ensure workstations are updated with latest antivirus and patches.

Kenntnisse

IT Service Management operations

Desktop Support technology

SCCM/Ivanti/Intune

Windows OS issues troubleshooting

Remote support tools

Customer service skills

Analytical skills

ITIL Service Management Lifecycle

Communication skills

Jobbeschreibung

Title: IT Support / EUC Specialist

Location: Asbach-Baeumenheim, 86663, Germany

Duration: 12 Months - extendable

Shift: 9 hours

Overview

The role is to provide end-user computing (EUC) and deskside IT support services, ensuring desktop and related devices are managed, secure, and operating effectively within the ITIL service management framework.

SOW / Responsibilities

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Network understanding & troubleshooting skills.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archiving
• Software installations