German Speaking Customer Service for Automotive Industry | Work & Live in Greece

Mercier Consultancy MD; Frankfurt; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Bonus

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

Job summary

Mercier Consultancy MD is offering a fantastic opportunity for German Speaking Customer Service Representatives to join a leading automotive company in Greece. In this role, you will provide top-tier support to clients, assisting with inquiries about products and services via phone, email, and chat.

Ideal candidates possess exceptional German language skills, customer service experience, and a passion for automobiles. The role includes benefits such as a competitive salary, fully paid relocation, and health insurance.

Qualifications

• Exceptional command of German, both written and spoken.
• Previous experience in customer service, preferably in the automotive sector.
• Ability to manage multiple inquiries efficiently.

Responsibilities

• Respond to inquiries about automotive products and services in German.
• Assist with order processing and warranty information.
• Document customer interactions in the CRM system.

Skills

Fluent in German

B2 proficiency in English

Strong communication skills

Interpersonal skills

Customer-centric attitude

Organizational skills

Job description

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German
• Assist customers with order processing, troubleshooting, and warranty information
• Provide accurate and timely information about products, availability, and service options
• Document all customer interactions in the CRM system to ensure accurate records
• Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues
• Stay updated on industry trends and product developments to deliver knowledgeable assistance

Requirements

• Exceptional in German (both written and spoken) is essential
• A minimum proficiency of B2 in English is required
• Previous experience in customer service, preferably within the automotive industry
• Strong communication and interpersonal skills with a customer‑centric attitude
• Ability to efficiently handle multiple inquiries and resolve issues in a timely manner
• Good organizational skills and proficiency in using CRM systems and related software
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More