Customer Training Team Lead (m/f/d)

voize; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A technology startup in healthcare is seeking a Customer Training Team Lead to oversee onboarding and implementation efforts. The ideal candidate will have over 5 years in SaaS onboarding and at least 2 years of leadership experience, excelling at communication and process management. Responsibilities include leading a team, ensuring customer satisfaction, and maintaining effective training protocols. This role offers flexible working hours and generous perks, including stock options and vacation days, in a collaborative environment based in Berlin.

Leistungen

30 vacation days plus birthday off

Germany Transport Ticket

Urban Sports Club

Access to learning platforms like Blinkist and Audible

Qualifikationen

• 5+ years in SaaS onboarding or implementation.
• 2+ years of people leadership experience.
• Proven ability to reduce Time-to-Value.

Aufgaben

• Lead and manage the Customer Training team.
• Own Time-to-Value and onboarding satisfaction metrics.
• Drive automation and repeatability in onboarding.

Kenntnisse

SaaS onboarding

people leadership

customer schedule management

process-driven

strong communication

self-starter

fluent in German

Jobbeschreibung

🎤 Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 Your Mission: Maximize adoption & drive success!

We are seeking a Customer Training Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast, reliable Time-to-Value, while maintaining a scalable delivery model. The Manager owns the people, processes, and capacity of the Engagement Team, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

🚀 Your Daily Business – No two days are alike

• Lead and manage the Customer Training team (ICs across tiers)

• Own Time-to-Value and onboarding satisfaction metrics

• Partner with Vertical Experts to define training and customer personas

• Design and enforce structured onboarding methodologies (basic vs premium packages)

• Maintain utilisation/capacity planning to avoid double-booking and burnout

• Define handover processes (from Sales → CS and every step between)

• Drive automation and repeatability in onboarding/implementation

• Maintain customer exposure (10–20% of projects)

🤝 Your Skillset – What you bring to the table

• 5+ years in SaaS onboarding, implementation, or professional services, with 2+ years of people leadership

• Skilled at balancing customer schedules with internal capacity constraints

• Proven ability to reduce Time-to-Value and increase implementation success rates

• Process-driven, operationally rigorous, and comfortable enforcing standards

• Strong communicator; able to manage stakeholders at the customer and internal exec level.

• Hyper Scale Experience with a self-starter mindset

• Fluent in German (C2), to effectively support our German customer base and a good command of English

🎯 Our Success Mindset – How we work at voize

• You are an active listener and strong communicator, capable of engaging stakeholders at all levels.

• You see challenges as opportunities, bringing a proactive and solution-oriented mindset.

• You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.

• You take ownership of your work, holding yourself accountable for customer outcomes and success.

• You are a coach, not a manager. You are ready to work hands‑on in the role as needed.

🌱 Growing together – what you can expect at voize

• We are a fast‑growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co‑creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set‑up

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!