Customer Support & Service Engineer

Materials Analysis; Wiesbaden; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading scientific instruments company is seeking a Field Service Engineer based remotely in Germany with frequent travel. The role involves providing technical support and training for customers using Nanoindentation and AFM technologies. Candidates should have problem-solving skills and hands-on experience with scientific instruments.

Qualifikationen

• Experience in providing technical support for scientific instruments.
• Ability to conduct installations and training for customers.
• Strong understanding of Nanoindentation and AFM technologies.

Aufgaben

• Provide onsite and remote technical support to customers.
• Install and train customers on various product lines.
• Ensure customer satisfaction with their systems.

Kenntnisse

Technical support experience

Problem-solving skills

Hands-on experience with Nanoindentation

Hands-on experience with AFM

Jobbeschreibung

Overview

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products including Atomic Force Microscopes, Raman Microscopes, and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology, NanoScience, Plasma Technology, and X-Ray Technology. With a sixty-year history and fourteen Queens Awards for Enterprise, our world-class products and technologies help our customers address the greatest challenges of the 21st century.

We are seeking a Field Service Engineer to be based remotely in Germany with frequent travel (up to 60%). If you are passionate about supporting customers working with cutting-edge scientific tools and have hands-on experience with Nanoindentation and/or AFM, please read on...

The Field Service Engineer will provide technical (onsite and remote) support, installation and training to customers across Europe with occasional support in distributor regions (e.g., Southern Europe, Africa, Middle East, Turkey and Israel). This role focuses on supporting various product lines as required by the business but with a specialism in Nanoindentation and Atomic Force Microscopy (AFM) instrumentation, ensuring customers are fully operational and satisfied with their systems. The role requires excellent problem-solving skills, self-motivation and strong technical expertise.

The role of Service Engineer is varied and typically involves the following responsibilities: