Information Technology Support Engineer

Ubique Systems; Frankfurt; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading IT services firm based in Frankfurt, Germany, is seeking a Customer Support Representative. This role involves providing 24/7 support for critical applications including Java and .NET, and requires a candidate with strong problem-solving skills and fluency in German. This is a fixed-term contract position primarily offering remote work. Expertise in automotive/DMS is essential, and candidates must possess a valid EU visa as sponsorship is not available.

Qualifications

• Candidate must speak German.
• Expertise in automotive/DMS required.
• Ability to work independently and under pressure.

Responsibilities

• Participate in on-call rotation for 24/7 support.
• Communicate updates on issue resolution and system status.
• Use problem-solving skills to address critical application issues.

Skills

German speaking

Problem-solving skills

Automotive/DMS knowledge

Job description

Job Overview

Ubique Systems is seeking a Customer Support Representative for a client with expertise in Java, mainframe, .NET, and automotive/DMS. The role includes on‑call rotation for 24/7 support and requires German speaking. It is a fixed‑term contract, primarily remote.

Responsibilities

• Participate in on‑call rotation to provide 24/7 support for critical applications such as Java, mainframe, .NET.


• Communicate effectively with users, providing updates on issue resolution and system status.


• Use excellent problem‑solving skills and the ability to work under pressure.


• Work independently and as part of a team.


• Provide expertise in German and automotive/DMS knowledge.

Requirements

German speaking candidate with automotive/DMS expertise.

Must have a valid visa in the EU region; sponsorship will not be given.

Employment type

Fixed‑term contract.

Seniority level

Associate.

Job function

Information Technology.

Industries

IT Services and IT Consulting.