Support Specialist

Ubique Systems; Frankfurt; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading IT services provider in Germany is seeking an Associate for full-time application support in Frankfurt. The ideal candidate will provide L1/L2/L3 support for Mainframe/Java/dotnet/C++ applications, requiring strong problem-solving skills and proficiency in German. Responsibilities include diagnosing and resolving application issues and ensuring minimal disruption to business operations. This position also demands teamwork and potential weekend support for critical issues.

Qualifications

• Experience in a financial or technology-driven environment.
• Ability to support on weekends/holidays as needed.
• Previous experience with application support.

Responsibilities

• Provide L1/L2/L3 application support for various applications.
• Diagnose and resolve application defects and performance issues.
• Monitor application performance and proactively address issues.

Skills

Problem-solving skills

Team collaboration

German language proficiency

ITIL knowledge

Analytical skills

Job description

Responsibilities

• Provide L1/L2/L3 application support for Mainframe/Java/dotnet/C++ based applications running in production and hosted on client infrastructure, and using SQL databases.
• Diagnose and resolve application defects, performance issues, and configuration problems.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• Monitor application performance and system health, identifying and addressing potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions.
• Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates.
• Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Participate in on‑call rotation to provide 24/7 support for critical applications.
• Communicate effectively with users, providing updates on issue resolution and system status.

Qualifications

• Excellent problem‑solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team.
• German speaking candidate with Automotive/DMS expertise.
• Support on weekends/holidays (as needed for P1 level issues).
• Knowledge of ITIL framework and incident management processes.
• Experience with automation tools and techniques to streamline support processes.
• Previous experience in a financial or technology‑driven environment.
• Analyze logs, stack traces, and system metrics to identify root causes.
• Work closely with development, QA DevOps, and infrastructure teams to ensure seamless issue resolution.
• Maintain and update support documentation, runbooks, and troubleshooting guides.
• Support deployments, hotfixes, and release activities.
• Ensure adherence to SLA and provide timely escalation when required.
• Strong analytical and communication skills.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting