Customer Support - German Speaking- Relocating to Cork

TELUS Digital; Berlin; Vor Ort; EUR 35.000; Vollzeit

Zusammenfassung

A leading global customer support provider is seeking a Customer Support Specialist in Cork, Ireland. This position requires fluency in English and German, with focus on customer satisfaction and problem-solving. As part of your role, you will provide support primarily via phone and email, tackle various customer issues, and have opportunities for internal growth and career advancement. The role comes with competitive benefits, including permanent contracts, performance bonuses, and health coverage.

Leistungen

Stable job with permanent contracts

Performance-based bonus

Career advancement opportunities

Private medical insurance coverage

Pension scheme

Subsidized canteen

Qualifikationen

• Fluent level of English and German required.
• Strong customer focus and excellent communication skills.
• Self-driven, comfortable with computers and phones.

Aufgaben

• Help users investigate and identify issues.
• Participate in various projects to improve customer experience.
• Maintain high customer satisfaction through effective support.

Kenntnisse

Fluent in English and German

Great communication skills

Self-driven and result-oriented

Strong time management skills

Comfortable with technology

Adaptability

Jobbeschreibung

Customer Support Specialist

• Multilingual with German- Relocating to Cork-Ireland

Location : Onsite in Cork, Ireland

Hours :

current shifts across 8 : 00 AM – 5 PM, 5 days a week across a full week (Mon-Sun), subject to change

Salary :

€34,500 gross per year + performance bonus + €1,000 gross sign on bonus!

Start Date : 19th January 2026

Relocation Support :

Up to 4 weeks of accommodation for candidates moving from outside Ireland

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job!

We are currently looking for passionate customer support specialists to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Customer Support Specialist

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands : you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more. We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.

What we offer :

• Stable job : permanent employment contracts
• Performance-based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure : improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and an occupational health advisor
• Subsidized canteen

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have :

• Fluent level of English and German
• Great communication skills with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
• Strong time management skills
• Adaptability

What we would LOVE you to have :

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech!

Apply Now to start your new professional journey in 2026!