Customer Success Manager Remote

ESR Healthcare; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A healthcare technology company in Germany is looking for a Customer Success Manager who will ensure clients achieve desired outcomes. Your role will involve building and maintaining strong client relationships, engaging proactively with customers, and collaborating with internal teams for product adoption. The ideal candidate has over 3 years of experience in customer success or account management, with strong communication and analytical skills. Join a team that values customer satisfaction and growth.

Qualifikationen

• 3+ years of experience in customer success, account management, or related fields.
• Excellent communication and relationship-building skills.
• Ability to analyze data and identify opportunities for improvement.
• Strong problem-solving and conflict resolution abilities.

Aufgaben

• Build and maintain strong client relationships.
• Proactively engage with clients to address their needs and challenges.
• Collaborate with internal teams to drive product adoption and satisfaction.
• Develop and execute strategies to improve customer retention and growth.

Kenntnisse

Excellent communication skills

Relationship-building skills

Data analysis

Problem-solving

Conflict resolution

Jobbeschreibung

Job Description

We are seeking a Customer Success Manager to ensure our clients achieve their desired outcomes with our products and services.

Duties and Responsibilities

As a Customer Success Manager, you will build and maintain strong client relationships.

Proactively engage with clients to address their needs and challenges.

Collaborate with internal teams to drive product adoption and satisfaction.

Develop and execute strategies to improve customer retention and growth.

About you

• 3+ years of experience in customer success, account management, or related fields.
• Excellent communication and relationship-building skills.
• Ability to analyze data and identify opportunities for improvement.
• Strong problem-solving and conflict resolution abilities.