Customer Success Manager – Rail Industry (m/f/d)

CSP GmbH; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading software provider in Germany is seeking a Customer Success Manager – Rail to serve as a trusted advisor for a portfolio of strategic customers. The role involves ensuring smooth onboarding, driving product adoption across plants and depots, and securing renewals. The ideal candidate will have over 5 years in Customer Success or related fields, experience in the rail industry, and strong communication skills in both German and English. This position offers flexible working hours and a collaborative culture.

Leistungen

Flexible working hours

Hybrid work model

Health management program

Company discounts and bike leasing

Qualifikationen

• 5+ years in Customer Success or related fields.
• Experience in the rail industry is a major advantage.
• Good understanding of rail manufacturing processes and compliance.

Aufgaben

• Guide customers through the post-sales lifecycle.
• Ensure adoption of software modules across environments.
• Monitor customer health and manage risks.

Kenntnisse

Customer Success

Consulting

Quality/Manufacturing IT

SaaS account management

Communication skills

Analytical mindset

Fluent German

Fluent English

Ausbildung

Bachelor's degree

Master's degree or equivalent

Jobbeschreibung

About the job

About us

CSP is a leading provider of Quality Management, Shopfloor and Compliance software used by rolling stock OEMs, system integrators, component manufacturers, and major rail operators across Europe.

With more than 30 years of experience and trusted solutions such as QST, IPM, and PG, CSP supports safety‑critical quality and production processes across the entire rail value chain — including vehicle manufacturing, subsystem assembly, maintenance depots, overhaul facilities, and regulatory compliance environments.

As the rail industry moves toward digitalized operations, predictive maintenance, automated documentation management, and stricter regulatory frameworks, CSP is expanding its Customer Success team to ensure customers derive maximum value from our modern SaaS and AI‑enabled solutions.

About the Role

As Customer Success Manager – Rail, you are the trusted advisor for a portfolio of strategic customers in the rolling stock and rail ecosystem.

You ensure smooth onboarding, drive product adoption across plants and depots, unlock measurable value, and secure renewals and expansions. You work closely with engineering, quality, production, safety, maintenance and IT stakeholders to ensure CSP’s QMS and Shopfloor solutions deliver tangible operational and compliance outcomes.

Qualifications

• 5+ years in Customer Success, Consulting, Quality/Manufacturing IT or SaaS account management.
• Experience in the rail industry (rolling stock OEMs, system integrators, component suppliers or operators) is a major advantage.
• Good understanding of rail manufacturing processes, safety requirements (RAMS), documentation standards and EN 5012x compliance.
• Strong communication skills with the ability to translate technical topics to business impact across engineering, quality, IT and safety.
• Proven experience driving adoption, value creation and renewals.
• Structured, analytical and highly customer‑centric mindset.
• Fluent German & English.
• A bachelor’s degree is essential, and a master’s degree or equivalent experience is preferred.

Why CSP?

• Work directly with leading rolling stock manufacturers, suppliers and operators.
• Shape the digital transformation of safety‑critical quality and maintenance processes.
• High‑impact role influencing multiple plants, depots and program structures.
• Fast decision‑making, collaborative culture and high ownership.

Next steps

Ready to Drive Real Impact?

We’re looking forward to meeting ambitious sales professionals who want to grow with us. Apply now — or reach out directly for a confidential conversation.

Position details

Customer Value & Adoption

• Guide customers through the full post‑sales lifecycle (onboarding→adoption→value→renewal/expansion).
• Ensure customers adopt QST, IPM, PG and upcoming SaaS modules efficiently across manufacturing and maintenance environments.
• Track usage and health metrics, identify adoption gaps and define actions to improve value realization.
• Align CSP’s capabilities to rail‑specific use cases: RAMS documentation, EN 5012x compliance, traceability, quality documentation and depot workflows.

Trusted Advisor for Rail Customers

• Build deep, long‑term relationships with engineering, quality, production, safety and depot management teams.
• Understand customer roadmaps (new rolling stock platforms, refurbishment programs, safety audits, digital maintenance initiatives).
• Provide proactive guidance, insights and best practices to help reduce defects, ensure compliance and improve operational efficiency.

Retention, Renewal & Expansion

• Own renewal strategy and ensure long‑term customer retention.
• Identify upsell/cross‑sell opportunities across new plants, depots, programs, modules and use cases.
• Partner with Account Managers on multi‑site rollouts and harmonization initiatives.

Risk & Incident Management

• Monitor customer health and proactively manage risks, escalations and critical events.
• Coordinate cross‑functional teams to resolve issues quickly and transparently.
• Communicate clearly with customer leadership during sensitive or safety‑critical topics.

Cross‑Functional Collaboration

• Partner with Solutions Consulting, Product, Support and Customer Success Teams to ensure seamless delivery.
• Provide insights back to Product Management regarding regulatory needs, industry standards and customer feature requests.
• Support Account Management in Quarterly Business Reviews and executive conversations.

Benefits

Flexibility & work‑life balance

• You benefit from flexible working hours for your perfect mix of work and leisure time.
• Hybrid working with a predominantly home‑based office offers you freedom and social integration at the same time.

Exciting tasks & development

• You can expect a varied job in an international environment with renowned customers.
• Thanks to structured training with a personal mentor at your side, you will feel right at home.
• Be part of digitalization with innovative solutions and contribute your own ideas.
• Individual development opportunities support your career path.

Team & Culture

• You are an important part of our open, appreciative team with an informal culture of equality.
• Feel at home in a family atmosphere.
• We stand for an experimental, error‑tolerant, and agile mindset—we learn from mistakes and develop together.

Working environment & benefits

• Modern, ergonomic workplaces with top equipment.
• Gather your thoughts in the gaming lounge, while playing foosball, or during other social activities.
• We offer you a company health management program and flexible retirement benefits.
• We also offer the classics: free coffee, tea, water, and organic fruit. Take advantage of discounted shopping deals and bike leasing at company rates.

Our Commitment to You

CSP is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

CSP aims to be accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail]