Customer Success Manager (m/w/d)

No Isolation; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative education organization in Berlin seeks a dedicated professional to transform how schools support children unable to attend due to illness. You'll partner with schools and education authorities to implement and maximize the value of AV1, a telepresence robot. The role involves guiding trials and ensuring the pedagogical integration of AV1 into classrooms. A strong background in education and excellent communication skills in German are required for this impactful role. Flexibility and growth opportunities available in a purpose-driven environment.

Leistungen

Weekly wellness hour

Public transport ticket

Flexible hybrid setup

Qualifikationen

• Experience in inclusion, digitalization, or school development.
• Understanding of the German education system and its structures.
• Ability to navigate both pedagogical and administrative environments.

Aufgaben

• Act as a trusted partner for schools and education authorities.
• Guide successful trials and support long-term adoption of AV1.
• Provide professional guidance on AV1's technical and pedagogical integration.

Kenntnisse

Credibility

Excellent communication skills in German

Solutions-oriented mindset

Ausbildung

Background in education

Jobbeschreibung

FromClassroomtoCustomerSuccess–JoinOurMission!

Do you have a background in education and a desire to explore new horizons? Are you passionate about inclusion, technology, and helping every child stay connected to learning?

At No Isolation, we are looking for a committed education professional to help transform how schools support children who are unable to attend due to illness or other long-term challenges. Through our telepresence robot AV1, these students can continue to take part in school life and stay connected to their classmates and teachers – even when they cannot be there in person.

If you have experience from the education sector and are curious about how your skills can make an impact beyond the traditional classroom, this could be the opportunity for you.

What will be your mission?

In this role, you will act as a trusted partner for schools, municipalities (Kommunen), and education authorities, helping them implement and maximize the value of AV1. You will guide them through successful trials, ensure smooth rollouts, and support their long‑term adoption of the solution.

You will define success criteria, follow up on progress, coordinate with internal teams, and identify new opportunities where remote access to education can make a real difference for students.

As the go‑to expert for your clients, you will provide professional guidance on everything from AV1’s technical setup to its pedagogical integration. Drawing on your background in education, you will ensure that AV1 is not just a piece of technology, but a meaningful contribution to inclusion and participation in German schools.

Your insights from the field will also play an important role in helping us continuously improve how we support schools and adapt to the evolving German education landscape.

Who are we looking for?

You’re someone who brings credibility and care into every conversation, and you’re not afraid to take ownership. We believe you may recognize yourself in the following:

• Background in education, preferably with experience in inclusion, digitalization, or school development
• Understanding of the German education system and its structures (Länder, Schulträger, Kommunen)
• Experience collaborating with local education authorities, municipalities or ministries of education (Bildungsministerien)
• Ability to navigate both pedagogical and administrative environments
• Excellent communication skills in German, and good written and spoken English
• A proactive, solutions‑oriented mindset and genuine passion for making a difference

What else is in it for you?

• Purpose–driven Scandinavian company: Driving positive change in society, where business growth creates direct social impact.
• Growth opportunities: Develop your role as we scale further in Germany and across Europe.
• Experienced team: Work in a high‑performing organisation with strong infrastructure and colleagues who bring deep expertise within their field.
• Wellbeing & flexibility: Weekly wellness hour, public transport ticket and a flexible hybrid setup to support a sustainable lifestyle.

Location: We’re looking for someone based in Berlin or the eastern part of Germany. We have offices in Munich, London, and Oslo, and you’ll report to our Director of Customer Success and work closely with cross‑functional teams across all locations. While the role is remote, our Munich office offers the chance to connect and collaborate in person when desired.

Apply now to help us bring learning and connection back to children who need it most.

🎥We look forward to your application. If you’d like, you can also include a short video as part of your application – this is optional, but it gives us a chance to see a bit more of who you are beyond your CV. Let your personality and passion shine!

🌍 Please upload your CV in English, as it is our internal working language.

🤖 Who are we?

No Isolation was founded in 2015 when we developed AV1, a telepresence robot that helps children and young people stay connected to their education during long‑term absences due to illness. Our mission is to help educators bring learning and belonging to every child.

Today, there are over 3,500 active AV1 robots used across 18 European countries. Positioned in the EdTech sector, AV1 is a unique solution to the growing issue of persistent absence, supporting both the academic and social needs of students.

Inclusion and Diversity

At No Isolation, we value diversity and inclusion in our workplace. We welcome applicants of all backgrounds and experiences. If you require adjustments during the application process, please contact our Talent Acquisition Manager, Julia Riis at [e-mail].

For questions about the role itself, you’re welcome to contact the hiring manager directly, Simone Isaacs at [e-mail].

We kindly ask external recruitment agencies and consultants to refrain from contacting us regarding this position.