Customer Success Manager (German Speaking)

Secfix; München; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A tech-driven compliance solution provider seeks a highly motivated Customer Success professional to manage customer lifecycles and ensure top-notch support for clients in the DACH region. This 100% remote role offers a competitive salary, generous equity, and various benefits, while fostering a collaborative remote culture. Ideal candidates should be fluent in German and English and possess strong communication and organizational skills.

Leistungen

100% remote work

Competitive salary

Generous equity package

26 days holiday

Comprehensive health coverage

1000 annual personal development budget

Workspace budget

Annual company retreat

Latest tech equipment

Qualifikationen

• Ideally 2 years of experience in customer success management or account management roles at a high-growth B2B SaaS company.
• Proven track record of managing multiple concurrent projects.
• Energetic and engaged with remote culture.

Aufgaben

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.
• Onboard and support Secfix customers through the lifecycle of their certification journey.
• Serve as the point of contact for your customers in the DACH region.

Kenntnisse

Fluent English

C2 German

Time management

Communication skills

Experience in customer success management

Tools

Intercom

Clickup

Zapier

Google Spreadsheets

GPT-3 / GPT-4

Notion

Jobbeschreibung

Remote ( / - 2hrs from Germany GMT1). C2 German Language is essential

Our customers are at the heart of everything we do at Secfix and were looking for a star player to support customers from the DACH region. Youll manage the customer lifecycle from day 1 going the extra mile to ensure they receive the highest level of support. Youll thrive in a startup environment constantly seeking out ways to improve processes and provide additional value fostering cross-team relationships that help us to build the best return youll get generous equity and benefits a 100% remote environment and the chance to grow your career alongside an incredibly smart fun and dedicated team.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001 GDPR TISAX and SOC 2 fast and easy. Our platform integrates with a companys tech stack (like AWS Azure AD Jira etc.) automatically extracts the data needed for compliance and creates a checklist to become and remain compliant.

About Our Team

Were a fun close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors including Octopus Ventures Neosfer (Commerzbank) founders of Signavio and many more angels.

We are a team of 18 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

About you

We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH this role you will manage the customer lifecycle from day 1 through renewal ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools processes way we work) to be highly impactful. You will work cross-functionally with sales marketing engineering and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

Tasks

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
• Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001 GDPR and other forms of compliance
• Work cross-functionally with sales marketing engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
• Write and record educational and technical content for our knowledge base.

Requirements

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• Ideally 2 years of experience in customer success management or account management roles at a high-growth B2B SaaS company
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with cross-functional teams (Sales Support Engineering Product)
• Energetic and engaged with remote culture

Nice-to-have :

• Know your way around Intercom Clickup Zapier Google Spreadsheets GPT-3 / GPT-4 and Notion
• Other languages
• Entrepreneurial mindset

Benefits

• Remote Work : 100% remote work with a virtual office in Gather.
• Competitive Salary : Industry-competitive local pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity : Generous equity package were all owners of Secfix and beneficiaries of our collective success.
• Holidays : 26 days holiday local public holidays.
• Health Insurance : Comprehensive health coverage.
• Development Budget : 1000 annual personal development budget.
• Workspace Budget : Remote workspace budget and access to co-working spaces.
• Annual Retreat : Annual retreat to build connections and inspire ideas (this year were headed to Milan!).
• Tech Equipment : Latest tech equipment (MacBook monitors headphones).
• Company Events : Company-wide events to build relationships and have some fun!
• Mentorship : We are backed by top VCs and accelerators and have direct access to world-class mentors.

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Employee

Experience: years

Vacancy: 1