Customer Success Manager – Data Center Services - Systems Integrator

Hamilton Barnes Associates Limited; Darmstadt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A data centre services provider in Darmstadt is seeking a Customer Success Manager to manage client relationships and ensure customer satisfaction. The ideal candidate should have relevant experience in IT consulting or sales, excellent customer service skills, and fluency in German and English. Responsibilities include supporting operational topics, assisting sales with pipeline management, and overseeing billing. Competitive salary offered.

Qualifikationen

• Several years of relevant professional experience, ideally with a service provider or in IT sales.
• Hands-on mentality with strong problem-solving skills.
• Excellent customer and service orientation.

Aufgaben

• Provide customer support across operational and contractual topics.
• Assist the sales team with pipeline management in Salesforce.
• Handle customer inquiries and incident management via ServiceNow.
• Lead the annual Customer Satisfaction Survey process.
• Oversee monthly billing and account control.

Kenntnisse

Salesforce

ServiceNow

Customer service orientation

Problem-solving skills

Fluent German

Fluent English

Ausbildung

Completed commercial vocational training

Jobbeschreibung

Overview

Ready to build lasting partnerships that power data centre excellence?

Join a data centre and digital infrastructure provider recognised for delivering secure, sustainable, and high-performance colocation and connectivity services. With a focus on reliability, innovation, and client success, the organisation continues to support enterprises in achieving operational efficiency and digital growth.

The team is hiring a Customer Success Manager – Data Center Services to manage client relationships, oversee service delivery, and ensure customer satisfaction across mission-critical environments. The role will focus on understanding client needs, coordinating internal teams, and driving long-term account growth.

Empower clients to succeed in a connected world. Apply now!

Responsibilities

• Provide customer support across operational and contractual topics
• Assist the sales team with pipeline management in Salesforce, including creating offers and additional agreements for assigned accounts
• Handle customer inquiries, requests, complaints, and incident management via ServiceNow
• Lead the annual Customer Satisfaction Survey process
• Support internal, external, and customer audits
• Oversee monthly billing and account control for assigned customers

Skills / Must have

• Completed commercial vocational training with several years of relevant professional experience, ideally with a service provider, in IT consulting or IT sales
• Strong knowledge of relevant tools such as Salesforce and ServiceNow
• Hands-on mentality with strong problem-solving skills
• Excellent customer and service orientation
• Fluency in German and English, both spoken and written
• Team player with persistence, performance focus, and flexibility

Salary

• €70,000