Customer Success Manager (all genders) – german/english

Mainteny; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A Berlin-based B2B tech startup is looking for a Customer Success Manager. This role involves managing customer relationships, ensuring successful onboarding, and providing product expertise. The ideal candidate will have experience in customer success and strong analytical skills. A competitive salary and benefits are offered, along with the flexibility to work remotely.

Leistungen

Positive and inclusive work environment

Professional development opportunities

Flexible working conditions

Attractive compensation package

High-quality equipment

Mental health support

Free gym membership

Modern office in Berlin

Qualifikationen

• Proven experience in Customer Success or Account Management, preferably in SaaS.
• Strong skills in communication, conflict management, and interpersonal relations.
• Native or fluent in German and English.

Aufgaben

• Manage and activate new customers through successful onboarding.
• Handle support tickets and communicate effectively with teams.
• Build long-term customer relationships and provide product training.

Kenntnisse

Customer Success Management

Analytical Skills

Communication Skills

Empathy

Conflict Management

Collaboration

Jobbeschreibung

Join to apply for the Customer Success Manager (all genders) – german/english role at Mainteny

This range is provided by Mainteny. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Overview

We are Mainteny – a Berlin-based B2B tech startup. We're on a mission to revolutionize the maintenance industry with our all-in-one software solution. By blending cutting-edge technology with simplicity, we're helping SMEs digitize their operations and future-proof their companies.

Your Responsibilities

• Active management and activation of new customers: Owning the customer journey and ensuring smooth onboarding in close collaboration across all teams.
• Support and bug reporting: Handle incoming support tickets and bug reports from customers, communicate issues clearly to product and engineering teams, and follow up to ensure timely resolution.
• Long-term relationship building: Develop and maintain strong relationships with customers, understanding their needs and ensuring they gain continuous value from our products.
• Product expertise and adoption: Demonstrate a deep understanding of our products, encourage adoption and usage expansion, and identify opportunities to engage customers in our roadmap and vision.
• Customer needs analysis: Regularly assess customer requirements and feedback, adjusting strategies to meet evolving needs.
• Onboarding design & improvement: Apply and adapt established onboarding process, suggest enhancements, and spot gaps in materials and documentation.
• Customer training: Deliver onboarding training sessions and workshops that help new users quickly become proficient with our products, and update training content as needed.
• Data Migration Support: Help our Data Migration team in importing and setting up customer data in the system.
• Early identification of churn risks: Proactively identify potential roadblocks or factors that could lead to customer churn and develop strategies to mitigate them.

Your Profile

• Proven experience in Customer Success or Account Management (preferably in a SaaS or tech environment).
• Ability to achieve customer satisfaction and foster sustainable customer loyalty.
• Strong analytical and empathetic skills to identify customer needs and pain points and spot patterns in data.
• Excellent communication (written and verbal), conflict management, and interpersonal skills.
• Ability to work collaboratively with different departments while taking full ownership of your tasks.
• Skilled in prioritizing workload while maintaining high attention to detail.
• Native or fluent in German and English (written and verbal).
• Highly curious, passionate, self-driven, and target-oriented.
• Open and tolerant personality with a knack for innovation and entrepreneurship.

Your Benefits At Mainteny

• Positive and inclusive work environment: A team that fosters collaboration, creativity, and personal growth.
• Professional development: Diverse opportunities for your career growth and development within a dynamic team.
• Flexible working conditions: Option for hybrid working/home office and occasional remote work.
• Attractive compensation package: A competitive salary and comprehensive benefits package.
• High-quality equipment: Premium gear to create your ideal working environment.
• Mental health: Regular mindfulness sessions to support your mental well-being.
• Fitness: Free gym membership for a healthy work–life balance.
• Cool office: A modern office in the heart of Berlin with a sunny terrace, stocked with free drinks and snacks.

What makes Mainteny Mainteny: an ambitious team with responsibility from day one, transparency, egoless collaboration, humor, team mentality, friendships, learning opportunities, flexibility, diversity, equality, inclusion, respect, and mindfulness.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Software Development

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