Customer Success Manager - Agentic AI | EMEA / DACH

DeepL SE; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin is seeking a diligent Customer Success Manager to advocate for and grow important customer relationships. In this role, you will own the onboarding process and drive product adoption while building connections with senior stakeholders. The ideal candidate is passionate about technology and customer success, ready to join a fast-growing team in the AI sector.

Qualifikationen

• Strong relationship-building capabilities.
• Proficient in conducting technical and commercial conversations.
• Experience in onboarding processes.

Aufgaben

• Care for and advocate for important customer relationships.
• Own onboarding and drive product adoption.
• Build connections with senior stakeholders.

Jobbeschreibung

DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well‑being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

We're looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we're looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans!