Customer Success Manager

CCL Solar DACH; Bochum; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Attractive bonus scheme

Extensive training opportunities

Job summary

A renewable energy company in Bochum is looking for a Customer Success Manager to enhance customer relationships and ensure project success in solar energy solutions. The role requires strong sales skills, proficiency in CRM systems, and fluency in English and German. Competitive salary and training opportunities are offered to support career growth in a sustainable industry.

Qualifications

• 1–2 years of experience in inside sales or customer service.
• Proven ability to convert leads and manage relationships.
• Fluency in English and German required.

Responsibilities

• Build and nurture relationships with solar installers.
• Convert inquiries into new accounts.
• Manage customer projects from inquiry to support.

Skills

Customer service skills

Sales proficiency

Technical knowledge of solar PV

Communication skills

Organizational skills

Tools

HubSpot

SAP

Job description

Overview

Your Mission: Drive Customer Success in the Green Energy Revolution!

Please submit your CV and cover letter to apply.

As a Customer Success Manager – Germany, you’ll be the trusted point of contact for our solar installer customers, ensuring their residential and commercial solar/storage projects thrive. By understanding their needs, delivering tailored technical solutions, and managing projects from inquiry to completion, you’ll play a pivotal role in advancing sustainable energy adoption across the Benelux region.

Responsibilities

• Customer Engagement: Build and nurture strong relationships with solar installers, acting as their trusted advisor to ensure long-term satisfaction.


• Lead Conversion: Convert inbound inquiries and digital leads into new installer accounts, collaborating with marketing to optimize lead generation strategies.


• Project Management: Orchestrate customer projects from initial inquiry to post-installation support, ensuring seamless execution and customer delight.


• Issue Resolution: Proactively manage and resolve customer complaints, collaborating with internal teams to deliver swift, effective solutions.


• Technical Advisory: Work closely with product managers to provide expert guidance on PV, inverters, batteries, and mounting systems tailored to customer needs.


• Training Coordination: Organize and promote installer participation in webinars, onsite training sessions, and technical workshops to enhance their expertise.


• CRM Excellence: Maintain accurate records in our CRM, forecast sales with precision, and track project milestones to support business goals.


• Market Feedback: Share project-specific insights on customer needs and preferences to support product and service improvements.


• Team Collaboration: Partner with the Business Development Manager to ensure smooth transitions for new accounts and consistent customer experiences.

What We’re Looking For

We seek proactive, customer-focused professionals with a passion for sales and renewable energy. Candidates should demonstrate excellent communication skills, a professional approach, and the ability to thrive in a fast-paced, innovative environment. This is a full time, office based position at our Suttner-Nobel-Allee 7 in 44803 Bochum office.

Qualifications and Skills

• 1–2 years of experience in inside sales, customer service, or account management (renewables or technical distribution a plus).


• Proven ability to convert leads and manage customer relationships effectively.


• Knowledge of solar PV, inverters, batteries, or electrical systems is advantageous.


• Strong communication and relationship-building skills.


• Proactive, organized, and able to manage multiple priorities.


• Experience with CRM and ERP systems (e.g., HubSpot, SAP, or similar).


• Fluency in English and Germany required; additional European languages a plus.

Why Join CCL Solar?

At CCL Solar, you’ll join a collaborative, innovative team driving the renewable energy revolution. Enjoy a competitive salary, attractive bonus scheme, and extensive training opportunities to grow your expertise. Make a tangible impact in a future-focused industry, working with top brands and international colleagues to shape a sustainable tomorrow.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Services for Renewable Energy