Customer Success Manager German market

Glint Solar; Berlin; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary plus option scheme

Flexible work-life balance

Collaborative team culture

Résumé du poste

Glint Solar is seeking a dynamic Customer Success Manager in Berlin to elevate customer engagement and drive value. You will build essential relationships, navigate growth opportunities, and advocate for user needs while promoting renewable energy.

Successful candidates will be fluent in German and English and have a background in SaaS or development. We offer a competitive salary, flexible work-life balance, and a vibrant team culture that thrives on collaboration.

Qualifications

• Experience in a customer success or similar role, preferably in a SaaS company.
• Strong communication skills with an ability to listen and empathize.
• Ability to track outcomes and advocate for customer needs.

Responsabilités

• Own and manage the customer journey from onboarding to renewal.
• Drive upsell and cross-sell opportunities within customer accounts.
• Gather customer feedback to influence product roadmaps.

Connaissances

Customer-centric approach

Fluent in German and English

Commercial growth mindset

Relationship building

Data-savvy

Description du poste

Glint Solar is building a better world by accelerating renewable energy — and we're making it easier to develop than ever. Our software compresses months of complex work into streamlined, data-driven workflows, guiding developers from site identification through pre-design, permitting, and collaboration. Solar, BESS, and hybrid energy projects are at the heart of the clean energy transition, and we're at the heart of making them happen.

Founded in 2020 with a mission to accelerate the adoption of renewable energy across the globe, we are an Oslo-based team of 50 people with a growing international customer base — and exciting times ahead.

Role

As a Customer Success Manager, you’ll be the strategic partner our customers trust to help them achieve their goals. Your mission goes far beyond traditional support; you will enable our users to drive real business outcomes and accelerate the global transition to solar energy. To thrive here, you should be deeply customer-centric and commercially minded. We believe that retention and growth happen naturally when customers see undeniable value; your job will be to consistently help them realize that impact. In this role, building genuine relationships goes hand-in-hand with driving revenue growth. Because most of our customers are international, we’d love to hear from candidates who are fluent in German in addition to English.

What You'll Do

• Own the Outcome-Driven Journey: Take accountability for the customer relationship from onboarding through to renewal. You will deeply understand their unique pain points, maximize product adoption, and ensure they are consistently hitting their business goals.
• Drive Commercial Growth: Proactively identify, navigate, and close upsell and cross-sell opportunities, introducing Glint Solar to new teams and divisions within your account base.
• Act as a Thought Leader: Deliver value during every interaction. You will develop and deliver data-driven presentations using platform insights to engage and influence stakeholders at every level, from operational teams to the C-suite.
• Proactively Manage Account Health: Monitor usage metrics and customer sentiment to catch risks early, optimize their product setup, and turn potential roadblocks into loyalty-building moments.
• Be the Voice of the Customer: Work closely with our internal teams to translate customer feedback, technical needs, and feature requests into insights that directly shape our product roadmap and priorities.
• Scale the Function: Contribute to the creation of playbooks, content, and processes that help the CS team scale as Glint Solar grows.

Who You Are

• A natural relationship-builder who thrives on solving problems and helping customers succeed. You enjoy meeting customers where they are — whether through digital meetings, conferences, webinars, podcasts, or other channels we use to engage with our customers.
• Industry experience — absolutely. We’d love to welcome someone with experience from the “other side” — for example, someone who has worked as a developer or in a similar technical role. Experience from comparable SaaS companies would also be highly valuable.
• Someone who communicates with clarity and empathy — listening just as well as you speak.
• Comfortable working in a fast-moving environment, with the ability to adapt and figure things out along the way.
• Data-savvy enough to identify patterns, track outcomes, and advocate for customer needs based on insights and evidence.
• Fluent in both German and English.

This is what we can offer

• Chance to join early in a young, fast-growing startup with a global reach
• Competitive salary plus an option scheme to share in our future success
• Flexible work-life balance, including support for remote work weeks
• A fun, collaborative team culture with plenty of laughter and team events
• Steep learning curve with opportunities to take on increasing responsibilities as the company grows

Excited to join us? We’re just as excited to have you on board! We’ll be reviewing applications as they come in, so there’s no need to wait until the last day.