Customer success: Email and Live Chat B2B SaaS: US timezone

Apps Mav; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A SaaS technology company is seeking a remote live chat and email consultant. The successful candidate will assist customers with onboarding and respond to inquiries about our applications. Required skills include excellent English writing, experience in B2B SaaS support, and the ability to work proactively. This role allows you to work from anywhere, ensuring customers can effectively utilize our services. A stable internet connection and a quiet workspace are essential for this position.

Qualifikationen

• Prior experience in live chat and email support for B2B SaaS apps.
• Very good English writing skills necessary for communication.
• Quiet office with stable internet connection required.

Aufgaben

• Assist customers with onboarding and app-related questions.
• Provide timely and accurate responses to customer inquiries.
• Help customers leverage our apps to grow their business.

Kenntnisse

Excellent English writing skills

Customer support experience

Proactive and positive attitude

Ability to coordinate across teams

Jobbeschreibung

Location: Remote job. Work from anywhere

Our SaaS applications help businesses launch giveaways, loyalty programs, referral marketing, campaigns, contests, and sweepstakes. Personalization is a key focus area for us.

About the Role

Apps Mav is looking for excellent live chat and email consultant to help customers with onboarding and answer questions related to our apps.

• Your only mission is to help our customers grow their business by using our apps.
• Provide timely, correct and complete response.
• Give tips.

Requirements

• Willing to work in the US time zone.
• Must have provided live chat and email support for B2B SaaS apps.
• Prior experience with onboarding so that the customers correctly configure the applications.
• Very good English writing skill – The job will involve lots of live chats and emails.
• Sincere and proactive with a great attitude to getting things done, able to coordinate with various people across countries.
• Great skill to demonstrate the value proposition to our prospects.
• Should have a quiet office, a very high speed, and stable internet connection, a high spec laptop.

Desirable

• Prior experience and knowledge of loyalty rewards programs, referral marketing, giveaways, sweepstakes, etc.