Customer Success Associate Abroad Opportunity- Relocation Included

Cross Border Talents; Magdeburg; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

An international customer support company is seeking candidates for a customer assistance role. You will be the first point of contact for customers, helping with inquiries and technical issues. Native German speakers are preferred, and full paid training is provided. Relocation to sunny locations like Spain or Portugal is part of the offer, along with competitive salary and benefits.

Leistungen

Relocation package including flight ticket and accommodation

Competitive salary and performance bonuses

Private health insurance (in some locations)

Paid vacation days and public holidays

Growth opportunities in the company

Qualifikationen

• Strong communication and active listening skills are required.
• Basic computer skills including MS Office are necessary.
• No prior experience needed; full paid training is provided.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide effective solutions to technical issues.
• Support customers with account setup and billing.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication skills

Active listening skills

Basic computer skills

Jobbeschreibung

About the Role

Kick-start your international career! Provide assistance to customers of well-known brands in travel, technology, and e-commerce. Relocate with our support to Portugal, Spain, or Greece and enjoy a rewarding career with growth potential.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. You'll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed; full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:
  • Flight ticket to Spain, Greece, or Portugal
  • Airport pickup upon arrival
  • Company-paid hotel accommodation during the first weeks
  • Assistance in finding long-term housing
• Salary & Benefits:
  • Competitive monthly salary + performance-based bonuses
  • Paid initial training and continuous coaching
  • Private health insurance (in some locations)
• Work-Life Balance:
  • Full-time, 40 hours per week, with rotating shifts
  • Paid vacation days + public holidays
• Growth Opportunities:
  • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
  • Experience in an international corporate environment
• Lifestyle Perks:
  • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki
  • Enjoy a sunny climate, cultural diversity, and affordable lifestyle