Customer Service Specialist (f/m/d)

Freudenberg Group; Zwingenberg; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

Freudenberg Group is seeking a Customer Service / Logistics Coordinator to handle order processing, invoicing, and delivery monitoring using SAP ERP. You will prepare transport and customs documents for road and sea shipments, and support national and international parcel shipments.

Fluent German and good English are required, with strong communication and team skills to manage inquiries, document handling, and CRM entries. Training for ADR/IMDG is provided.

Qualifications

• Commercial training completed with experience in customer service.
• Knowledge of ERP/SAP desirable; CRM and MS Office know-how.
• Basic knowledge of customs and export control.
• Knowledge of the regulations for ADR/IMDG; training offered.

Responsabilités

• Order processing, delivery and invoicing using SAP ERP.
• Monitoring of order processing and delivery status.
• Preparation of transport documents for road or sea shipments (non-hazardous and hazardous).
• Understanding export and customs documents.
• Processing customer inquiries and clarifying delivery status in German and English; monthly tracking of delivery performance.
• Recording and processing complaints and returns in SAP C4C (CRM).
• Accompanying documents for occasional national & international parcel shipments.
• Project collaboration.

Connaissances

SAP ERP

CRM

MS Office

Customer service

Communication

Formation

Completed commercial training

Outils

SAP C4C

Description du poste

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order processing, delivery and invoicing using SAP ERP
• Monitoring of order processing
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
• Understanding export and customs documents
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
• Recording and processing complaints and returns in the SAP C4C system (CRM)
• Accompanying documents for occasional national & international parcel shipments
• Project collaboration

Qualifications:

• Completed commercial training with experience in customer service
• Knowledge of ERP/SAP desirable, CRM and MS Office
• Basic knowledge of customs and export control
• Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
• Business fluent in German and good knowledge of English
• You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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