Customer Service Specialist (f/m/d) limited for 12 months

Freudenberg; Deutschland; Remote; EUR 32,000 - 42,000; Full time

Job summary

Freudenberg is seeking a Customer Service Specialist (f/m/d) for a 12-month limited term. The role focuses on end-to-end order processing, invoicing, and delivery coordination using SAP ERP, with responsibilities spanning export documentation, customs, and handling customer inquiries in German and English.

The ideal candidate has commercial training, SAP/CRM experience, and solid English and German language skills. Strong communication, teamwork, and ability to work under pressure are essential.

Qualifications

• Completed commercial training with experience in customer service.
• Knowledge of ERP/SAP desirable, CRM and MS Office.
• Basic knowledge of customs and export control.
• Basic knowledge of ADR/IMDG regulations; training offered.
• Business fluent in German and good knowledge of English.
• Good communication skills, motivated, able to work under pressure, flexible, a team player and work carefully.

Responsibilities

• Order processing, delivery and invoicing using SAP ERP.
• Monitoring of order processing.
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea.
• Understanding export and customs documents.
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance.
• Recording and processing complaints and returns in the SAP C4C system (CRM).
• Accompanying documents for occasional national & international parcel shipments.
• Project collaboration

Skills

Customer service

Communication skills

German fluency

Education

Commercial training

Tools

SAP ERP

CRM

MS Office

Job description

## Customer Service Specialist (f/m/d) limited for 12 monthsApply: Zwingenberg: Full time: Posted Today: R\\_00108464**Working at Freudenberg: We will wow your world!**# Responsibilities:* Order processing, delivery and invoicing using SAP ERP* Monitoring of order processing* Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea* Understanding export and customs documents* Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance* Recording and processing complaints and returns in the SAP C4C system (CRM)* Accompanying documents for occasional national & international parcel shipments* Project collaboration# Qualifications:* Completed commercial training with experience in customer service* Knowledge of ERP/SAP desirable, CRM and MS Office* Basic knowledge of customs and export control* Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)* Business fluent in German and good knowledge of English* You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.